Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
311
4 Stars
165
3 Stars
173
2 Stars
70
1 Star
74
70%of customers recommend this product.
(
443 out of
634)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: Angel
from SC
Verified Purchase:Yes
I have 8 wyze cameras in total, 4 diferent models and I love them all exept this one. 95% off the time it wont connect, Ive even disconnected all the other cameras to make sure its not that I have to many things on my router and still wont connect. Ive placed the camera side by side with the router to make sure is not the distance between them and still wont connect. battery at 100% still nothing. Very dissapointed with this one
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, September 15, 2023
Hello there, we are sorry to hear your Wyze Battery Cam Pro is having some trouble connecting and would like to help. As a first step please ensure that your Wyze app is fully up to date along with your camera’s firmware. If everything is fully up to date, please take a look at this troubleshooting article for further tips:
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Geo
from Rochester, NY
Verified Purchase:Yes
Recently purchased this camera, so far so good! The battery seems to hold up well. Great color and view angle. No disappointments here.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Scottc
from Huntsville AL
Verified Purchase:Yes
Disappointing battery life. If you use it much you will need to change batteries often
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, September 18, 2023
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Omar
from California
Verified Purchase:Yes
Beautiful camera, nice design and very convenient, is a little bit slow when trying to load the imagine but could be my internet.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: larry989
from Prescott AZ
Verified Purchase:Yes
I like every thing about this camera except you can not record locally with out Cam Plus. It has a great picture, easy to mount, very good battery life. As soon as they add local recording I will get more.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: CL
Verified Purchase:Yes
Doesn't pan, cannot playback on memory card with short recorded events only. Need to tap stream live to conserve battery. Subscribed for annual CamPlus, so not sure if it is money well-spent. It is portable, that is a plus.
Written by a customer while visiting wyze.com
Customer Rating
4
5 stars if continuous recording is available.
on September 18, 2023
Posted by: RachelleDay
from Las Cruces, NM
Verified Purchase:Yes
If the camera had the capability to record continuously to the memory card installed, would give 5 stars. It works great with the solar panel. The mount for the camera could be better. Had a hard time getting it tight enough to hold the camera in the position we wanted. Overall, happy with the camera.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: C Mac
from Ft. Lauderdale Florida
Verified Purchase:Yes
Free and clear images and operation. A major step up from the first wireless camera system and much easier to expand up on.
I would recommend this to a friend!
Written by a customer while visiting wyze.com