Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Average customer rating
3.7
(918 Reviews)
Rating breakdown 918 reviews
5 Stars
369
4 Stars
183
3 Stars
193
2 Stars
80
1 Star
93
70%of customers recommend this product.
(
508 out of
728)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Posted by: Bg123
Verified Purchase:Yes
Works good. Only downside is normally it goes straight to the video when you select that camera but in this case you have to select the camera then start it to get video so you have to select twice
Written by a customer while visiting wyze.com
Posted by: Fauxwindsock
from Mayfield, Ky.
Verified Purchase:Yes
This is my third purchase of the unit. While the image quality is good. I remain disappointed in the Wi-Fi range. Also, I find response to motion to slow at best to nonexistent, this may be due low signal strength. Battery life is good, but that may be due the minimal responses to motion. The light is bright, when it comes on. I hope that future firmware updates will improve the overall performance of the unit.
I have used one of these to replace a version 2 outdoor camera, is where I noticed the reduced range and response.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: To Leach
from Tonganoxie KS
Verified Purchase:Yes
I can't believe when I order a battery operated camera and charger and spare battery all at the same time. I get a camera with a half charged battery and no charger for two more days.
Written by a customer while visiting wyze.com
Customer Rating
5
Extremely happy with this camera that replaced old
on November 18, 2023
Posted by: Jjohn
from Alabama
Verified Purchase:Yes
I had an outdoorv2 prior and this unit goes beyond with the solar panel attached.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Alex
from New Jersey
Verified Purchase:Yes
The battery runs out too soon, it lasted a week even with the power saving mode
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Michael
Verified Purchase:Yes
As with all my other Wyze cameras this one too works and performs very well.
Written by a customer while visiting wyze.com
Posted by: dereslayer
from Minneapolis MN
Verified Purchase:Yes
Intermittent connection, cannot rely on it even with good signal
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Customer Rating
1
Camera fails to record to SD card if it loses Wifi
on November 17, 2023
Posted by: Arkangel
from Lakewood, CA
Verified Purchase:Yes
The camera fails to record to the SD card if it loses WIFI connection. Should also have some type of brightness or contrast control because it will limit your installation preferences.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, November 17, 2023
Hello, we are sorry to hear your Wyze Battery Cam Pro is having some trouble connecting and would like to help. As a first step please ensure that your Wyze app is fully up to date along with your camera’s firmware. If everything is fully up to date, please take a look at this troubleshooting article for further tips:
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com