Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Average customer rating
3.7
(918 Reviews)
Rating breakdown 918 reviews
5 Stars
369
4 Stars
183
3 Stars
193
2 Stars
80
1 Star
93
70%of customers recommend this product.
(
508 out of
728)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Posted by: Paul K
from Minneapolis, Minnesota
Verified Purchase:Yes
Mostly with keeping it powered here in Minnesota. It seems a USB power supply is needed in these frigid temperatures we get here. With that being said, I would have skipped the whole seperate solar panel thing and just bought a wired camera to begin with. Money not well spent for me unfortunately:(
Written by a customer while visiting wyze.com
Posted by: Traxy
from Denver CO
Verified Purchase:Yes
I just replaced my battery powered V1 camera and am very happy with the decision. I think the battery life will be much longer and the picture quality and new features are much appreciated.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: John
Verified Purchase:Yes
I have up graded from v1 wireless v1 camera which is still working but didn't like it picking up cars going down the road that was 150 feet from the road even though it was blocked with the app . Now that I have the wireless outside pro I'm not having any problem with it and it even picks me leaving the house everytime and doesn't pick up road ,so far its worth the money ,and I would recommend it
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Ross
Verified Purchase:Yes
I'm very pleased with the Cam Pro. I had no idea that this device would perform so effectively.
Written by a customer while visiting wyze.com
Posted by: Sharla
Verified Purchase:Yes
Not what I expected at all, the silver ball area is stripped so camera doesn’t mount and sit correctly
Response from wyze.comBy WyzeMaricar, November 30, 2025
Hi there, we’re sorry to hear about the mounting issue you’re experiencing with your Wyze Battery Cam Pro, and we’d love to help make this right.
Here are a few tips that may help:
1. Make sure the wall mount is screwed securely onto the back of your camera. The disk should be snug, but not over-tightened.
2. If you need to change the viewing angle, gently loosen the mount by turning it counterclockwise, set the angle you want, then tighten it again.
3. Ensure the wall mount base is firmly attached to the wall using the included screws and anchors, especially important for drywall or softer surfaces.
4. Please avoid extra weight on the device. The mount is designed specifically for the Battery Cam Pro, so adding additional weight or accessories may affect stability.
If the silver ball area is stripped or the mount just isn’t working properly, please reach out to our Wizards team (https://support.wyzecam.com/hc/en-us) so we can take care of you. In the “How can we help?” section, briefly describe the issue and follow the prompts.
Our products come with a 1-year manufacturer's warranty, so if the device is determined to be defective, we will be happy to exchange it for you. Thank you for your feedback.
Here are a few tips that may help:
1. Make sure the wall mount is screwed securely onto the back of your camera. The disk should be snug, but not over-tightened.
2. If you need to change the viewing angle, gently loosen the mount by turning it counterclockwise, set the angle you want, then tighten it again.
3. Ensure the wall mount base is firmly attached to the wall using the included screws and anchors, especially important for drywall or softer surfaces.
4. Please avoid extra weight on the device. The mount is designed specifically for the Battery Cam Pro, so adding additional weight or accessories may affect stability.
If the silver ball area is stripped or the mount just isn’t working properly, please reach out to our Wizards team (https://support.wyzecam.com/hc/en-us) so we can take care of you. In the “How can we help?” section, briefly describe the issue and follow the prompts.
Our products come with a 1-year manufacturer's warranty, so if the device is determined to be defective, we will be happy to exchange it for you. Thank you for your feedback.
Written by a customer while visiting wyze.com
Posted by: Steve
Verified Purchase:Yes
I have many cameras and accessories that I'm happy with but this one, a disappointment.
Optics are great, LED is great, size and mount is great, but with everything on the lowest setting possible, 24 hours of battery life is a deal breaker! I went back to the 1st generation wireless cam for my needs and MAY still use the 2nd gen as a wired device.
Optics are great, LED is great, size and mount is great, but with everything on the lowest setting possible, 24 hours of battery life is a deal breaker! I went back to the 1st generation wireless cam for my needs and MAY still use the 2nd gen as a wired device.
Response from wyze.comBy WyzeLawrence, November 4, 2025
Hello there! Thank you for your feedback. To isolate the issue you are experiencing with your Wyze camera, please ensure that you have the latest Wyze app and firmware version installed. Also, ensure that you're using the correct type of power adapter and USB cable when charging the camera.
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Thank you for your feedback and have a great day!
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: AJ
from Vancouver WA
Verified Purchase:Yes
I have it set on the lowest settings for recording and the battery lasts maybe 3 days tops. Not as good as it says
Response from wyze.comBy WyzeLawrence, November 3, 2025
Hello, and thank you for your feedback! We are always looking for ways to improve our products for our users’ daily use. If you have any questions, concerns, or would like to speak more about your feedback, please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Anonymous
Verified Purchase:Yes
I need an outdoor camera that I can turn off the spotlight on since it is positioned towards my alley and for security reasons I do not want it to blind my neighbors.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeBeth, October 29, 2025
Hi there, I completely understand wanting to keep your camera active without the spotlight coming on unexpectedly. You can adjust that right in the Wyze app using the steps below:
From Live View:
Open the Wyze app and select your Wyze Battery Cam Pro.
Once the live stream has fully loaded, tap the spotlight icon to turn it off (you can tap it again anytime to turn it back on).
From Settings:
Open the camera in the Wyze app and let the stream finish loading.
Tap the Settings gear in the upper right.
Choose Spotlight, then switch Motion off so the spotlight won’t activate when motion is detected.
This will allow the camera to continue watching over your space just without the additional light turning on.
If anything still isn’t working the way you expect, our Wizards team would be happy to take a closer look: https://support.wyze.com
Simply tap the Message bubble in the bottom right, follow the short questionnaire, and choose how you’d like to connect with us. If the device ends up being defective, we’ll gladly assist with a replacement under the 1-year warranty.
Thank you again for your time and patience. Wishing you a wonderful rest of your day!
From Live View:
Open the Wyze app and select your Wyze Battery Cam Pro.
Once the live stream has fully loaded, tap the spotlight icon to turn it off (you can tap it again anytime to turn it back on).
From Settings:
Open the camera in the Wyze app and let the stream finish loading.
Tap the Settings gear in the upper right.
Choose Spotlight, then switch Motion off so the spotlight won’t activate when motion is detected.
This will allow the camera to continue watching over your space just without the additional light turning on.
If anything still isn’t working the way you expect, our Wizards team would be happy to take a closer look: https://support.wyze.com
Simply tap the Message bubble in the bottom right, follow the short questionnaire, and choose how you’d like to connect with us. If the device ends up being defective, we’ll gladly assist with a replacement under the 1-year warranty.
Thank you again for your time and patience. Wishing you a wonderful rest of your day!
Written by a customer while visiting wyze.com