Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Average customer rating
3.7
(918 Reviews)
Rating breakdown 918 reviews
5 Stars
369
4 Stars
183
3 Stars
193
2 Stars
80
1 Star
93
70%of customers recommend this product.
(
508 out of
728)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Posted by: villaWyze
from San Bruno, CA
Verified Purchase:Yes
The Wyze Battery Cam Pro is a decent battery-powered camera. I used to have a Ring battery cam and Wyze's does just as good of a job for a smaller price. It has all the functions as the other Wyze cameras -- AI detection (subscription required), night vision, SD card local recording, etc. Note that this thing can use a lot of battery. Even at normal settings and an average number of detections, it can use 40% of its battery in a single day. Having solar panel charging is a must.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Greg G
from Groveland FL
Verified Purchase:Yes
Great picture and holding 100% charged with solar panel.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Luna II
from North Las Vegas, NV
Verified Purchase:Yes
It's been operational for about 2 weeks. Sometimes it records video and sometimes it doesn't. Or it starts late and only records the person when they are walking away. Going to give it a little longer, not sure it is not capture every time a vehicle pulls into the driveway.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Reboticon
Verified Purchase:Yes
Poor battery life. Better off getting a wired solution for outdoor use.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, June 3, 2024
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Pat
Verified Purchase:Yes
Very clear video and sensor light is bright. Works very well with the app and WiFi extends quite far. So far the battery stays set 100% with the solar pad. Great bundle deal. Highly recommend
Written by a customer while visiting wyze.com
Posted by: E
from CA
Verified Purchase:Yes
Battery lasts at most 3 days and then goes offline. I may have a faulty battery. Everything else about this I love, but gave it 1 star bc I bought this particularly for the unwired battery function. Otherwise the wired camera i alreay have would have been sufficient. Quality of picture is terrific. I love the spotlight feature.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, May 30, 2024
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Rod
from Compton CA
Verified Purchase:Yes
Wyze Battery Cam Pro is great easy to mount the battery always charged i love that !!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: GlenBob
from LA
Verified Purchase:Yes
Hello,
Love all the other units I have but disappointed with this Battery Cam Pro as I find it's not as sensitive with motion.
I'll reposition the unit in my garage and try again.
Love all the other units I have but disappointed with this Battery Cam Pro as I find it's not as sensitive with motion.
I'll reposition the unit in my garage and try again.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com