Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Average customer rating
3.7
(918 Reviews)
Rating breakdown 918 reviews
5 Stars
369
4 Stars
183
3 Stars
193
2 Stars
80
1 Star
93
70%of customers recommend this product.
(
508 out of
728)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Posted by: Walter
from Liberty SC
Verified Purchase:Yes
Great resolution and easy to install. I have 2 cameras installed in my front and back yard and they work pretty good.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: RReview
from Los Angeles, CA
Verified Purchase:Yes
Not happy with life of battery on this model. Based on your videos it was stated the battery could last up to 6 months. Our battery has required to be recharged every 3 weeks. I was expecting to last at least a couple months. The battery on the previous camera we had "Wyze cam outdoor" lasted much longer. Unfortunately, I do not see this model for sale any longer.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 24, 2024
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Kyle
from Central Florida
Verified Purchase:Yes
I like them just wish the zoom feature had a better image. About to mount mine outside using my original Wyze solar panels, fingers crossed they work.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Tony
Verified Purchase:Yes
The video and images I get from the camera are great. Wifi is a bit week. And I get a lot of errors about couldn't upload video due to wifi. The cam 2 I had in the same spot was fine.
Written by a customer while visiting wyze.com
Posted by: mj
Verified Purchase:Yes
The quality is great - but the connection speed to the WiFi is slow..
Written by a customer while visiting wyze.com
Posted by: Danny
from Bakersfield California
Verified Purchase:Yes
Cameras work great but the battery on the outside camera doesn’t last long due to the extreme heat so I switch it with the other one every day. I just ordered another pair for this reason.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Gene
Verified Purchase:Yes
Bought 6 pieces but find all of them difficult to connect to
Response from wyze.comBy WyzeStephen, July 20, 2024
Hello, we are sorry to hear your Wyze Battery Cam Pro is having some trouble connecting and would like to help. As a first step please ensure that your Wyze app is fully up to date along with your camera’s firmware. If everything is fully up to date, please take a look at this troubleshooting article for further tips:
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: James
from TN
Verified Purchase:Yes
Hardware wise, It's a fine camera, decent battery, good live view. However, they have removed almost all of the free features, short video clips, limited smart detection, etc. All you get is a snapshot of the motion detection. And in my opinion, it doesn't detect motion from far enough away. They really want you to buy the monthly subscription, if you already have it, it's a good camera, but if you don't, then it's very limited.
Written by a customer while visiting wyze.com