Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Average customer rating
3.7
(918 Reviews)
Rating breakdown 918 reviews
5 Stars
369
4 Stars
183
3 Stars
193
2 Stars
80
1 Star
93
70%of customers recommend this product.
(
508 out of
728)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Posted by: Al B
from DE
Verified Purchase:Yes
My first experience with this camera was not good. Although the camera was simple to install, it has been difficult to configure properly. After trying many different configurations, I cannot get the camera to detect motion properly. There is either a recording delay, or a motion detection delay that pretty much makes my cameras useless.
Response from wyze.comBy WyzeMay, August 12, 2024
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Marlene M
Verified Purchase:Yes
Not happy with the range and/or sensitivity even agter adjusting. They do not pick up people walking in front of our house, but if a car drives by it picks it up every time!
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Martonio Magic
from Largo, Florida
Verified Purchase:Yes
Been using Wyze for quite a few years now and they seem to be perfect for my needs.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Saniye Chyanne
Verified Purchase:Yes
I bought this camera along with an extra battery. The description says that the battery can last up to 6 months…well that is a lie. I am lucky if I get a full week…I can’t do continuous recording because it drains the battery. I can’t use the flood light because that also kills the battery….overall the camera is good but you can’t really use it the way you’d want to because of the battery life.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Kamal
from Detroit
Verified Purchase:Yes
does not hold a charge
purchased this for 24/7 recording with a solar panel. Stay charged for one day drop down to 10% the next day and solar panel couldn't get it above 25%.
purchased this for 24/7 recording with a solar panel. Stay charged for one day drop down to 10% the next day and solar panel couldn't get it above 25%.
Response from wyze.comBy WyzeCarmelita, August 12, 2024
Hi there! If your Wyze Battery Cam Pro is running into trouble charging we would recommend taking a look at this guide on our support site for some troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505205462555
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17505205462555
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Tuser
Verified Purchase:Yes
I needed a video cam in a location without access to power. The battery cam pro has, so far, been an excellent solution. It was simple to set up and the video quality is excellent. The app is easy to use and he has more features then I shall ever need. I cannot comment on the battery life until I use it more.
Written by a customer while visiting wyze.com
Posted by: Jim
Verified Purchase:Yes
Maybe its my Samsung a71 verizon, but I have trouble with zoom on the images. It distorts the images. It also is slow to expand to full screen. Wait , Wait, Battery is quite good. Image meets my expectatios.
Written by a customer while visiting wyze.com
Posted by: Steve C
from California
Verified Purchase:Yes
Does not show cameras instantly on the app like my other cameras. You have to hit play to display this particular camera. Good for not until I convert my entire system over to the Ring brand.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, August 6, 2024
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com