Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Average customer rating
3.7
(918 Reviews)
Rating breakdown 918 reviews
5 Stars
369
4 Stars
183
3 Stars
193
2 Stars
80
1 Star
93
70%of customers recommend this product.
(
508 out of
728)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Posted by: Charlie
from League City, Texas
Verified Purchase:Yes
The battery life is horible. If you want to continuously record even with a solar panel it will only last for maybe one day. If you put the camera in direct sunlight the battery will deplete in one day even on record events only with a solar panel. To make the battery last using event recording only I had to protect the camera by putting it in an enclosure (plastic flower pot).
I would recommend this to a friend!
Response from wyze.comBy WyzeCarmelita, August 26, 2024
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
2
Disappointing 'upgrade' from Wyze Outdoor Cameras
on August 20, 2024
Posted by: Mike
from Palm Beach Florida
Verified Purchase:Yes
After using multiple Wyze Outdoor Cameras (WCO) for a few years, I was hoping that the new Battery Cam Pro (BCP) would address some of the many complaints that I've had with the WCO.
Sadly, while the BCP has some improvements, there are also some significant steps in the wrong direction. My fingers are crossed that some of these can be addressed with firmware updates.
Positives:
+ larger, replaceable battery
+ spotlight
+ larger, replaceable battery
+ spotlight
Negatives:
- no support for timelapse;
- very long delay to live view;
- significantly reduced RF range (with Wyze base and TPL Deco Wifi AP collocated, WBCP range is less than half of the WCO);
- no obvious means to disable the spotlight
- mount included seems like a cheap after-thought that doesn't seem appropriate for this camera
- no support for timelapse;
- very long delay to live view;
- significantly reduced RF range (with Wyze base and TPL Deco Wifi AP collocated, WBCP range is less than half of the WCO);
- no obvious means to disable the spotlight
- mount included seems like a cheap after-thought that doesn't seem appropriate for this camera
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, August 20, 2024
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Lozada
from Pennsylvania
Verified Purchase:Yes
You don't get what you pay for when it comes to cam plus substitution it never records an event till the end and on top of that it misses events totally when i know it happened. I use it to keep an eye out for my truck and if someone where to do something to it guess what i don't have the entire recording of persons. I just have to deal with it because i know nothing is going to change. It's been like this since day one. Through several versions of cameras.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, August 19, 2024
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Karlsbaby1
from Newton, MA
Verified Purchase:Yes
This is a real nice camera. With built in lights that go on when needed this device has a quick replaceable rechargeable battery making the switch in a few seconds with no downtime. Each of the three cameras I have appear on my Wyze app through our home wifi. There is no need for a dedicated base station. I've had these installed for almost a month and they have used less than 20% of the charge. I'm very impresed.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: MHayes
from WV
Verified Purchase:Yes
I would like the motion sensor to reach a little further. At night we have to be about 10 feet away before the light comes on. Otherwise I would have given it 5 stars.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Battery cam shopper
Verified Purchase:Yes
Very easy to set up. Nice clear picture. Connectivity a bit unstable. Now and then ‘unable to connect to livestream’
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Campman
from Scotia, NY
Verified Purchase:Yes
Battery does not last, bought the solar panel as well.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, August 19, 2024
Hello there! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Vito
from Little Egg Harbor, New Jersey
Verified Purchase:Yes
works great i can see everything that i need to be seen.
I would recommend this to a friend!
Response from wyze.comBy WyzeCarmelita, August 19, 2024
Hi there, thank you for your feedback. If you have any questions or concerns, please contact our Wizards team (https://support.wyze.com/hc/en-us) so we may help.
Written by a customer while visiting wyze.com