Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Average customer rating
3.7
(918 Reviews)
Rating breakdown 918 reviews
5 Stars
369
4 Stars
183
3 Stars
193
2 Stars
80
1 Star
93
70%of customers recommend this product.
(
508 out of
728)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Posted by: Cesar
from TX
Verified Purchase:Yes
Battery Life is not as they make it to be in the promotional video
it lasts me less than a month. and the video said, 6 months with no constant use and with constant use 3-4 months. I give it that I use it constant and is not living up to the expectation I had. kind of disappointed
it lasts me less than a month. and the video said, 6 months with no constant use and with constant use 3-4 months. I give it that I use it constant and is not living up to the expectation I had. kind of disappointed
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, September 23, 2024
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Don M
from New York
Verified Purchase:Yes
Camera and video quality are amazing. The fact that I can't add it to my cam plus lite account is sub optimal. Even with the SD card installed it won't record full motion alerts, only 10 seconds. Additional fees required to use to full potential
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: no
Verified Purchase:Yes
Does not work with my CamPlus Lite subscription? This is also the same issue with the CamPan v3 I just purchased. This is not a technology issue. You could decide to support this easily, you are just choosing to try and make me purchase a more expensive subscription for something that used to be FREE with any Wyze purchase. Very disappointing. You continue to push me away as a long term customer. Very bad business decision in my opinion.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, September 23, 2024
Thank you for your review. If you're up for it, please tell us more about why you gave our product 1 star. We take these seriously and would love to improve your experience. You can also reach out to our Wizards team (https://support.wyze.com/) so we may further assist you with any issues you may be having.
Written by a customer while visiting wyze.com
Posted by: Kran322
from Screw you
Verified Purchase:Yes
Garbage, motion detection doesnt work. Dont buy, screw wyze
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, September 23, 2024
Hi there, if your Wyze Battery Cam Pro is having trouble turning on when motion is detected we would recommend taking a look at this guide for some troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17504886708123
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17504886708123
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Joe
from Houston, Texas
Verified Purchase:Yes
This cam kicks butt! Plus no bridge needed! Awesome
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Geoff
from Queens, NY
Verified Purchase:Yes
Pictures are very clear but there is a delay in the app notification
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Joe
from Weaverville NC
Verified Purchase:Yes
I purchased my first one of these and installed it. I like it a lot. The recordings are sharp and clear. The battery life seems to be as advertised. I just received my second camera and hope to install soon.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: J-Mac
from Cleveland, TN
Verified Purchase:Yes
Love all the features on these cameras. Great quality, bright spotlight, great battery life, and more. Paid a fortune for Arlo and replaced with Wyze
I would recommend this to a friend!
Written by a customer while visiting wyze.com