Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Average customer rating
3.7
(918 Reviews)
Rating breakdown 918 reviews
5 Stars
369
4 Stars
183
3 Stars
193
2 Stars
80
1 Star
93
70%of customers recommend this product.
(
508 out of
728)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Posted by: DGCengineer
from Central KY
Verified Purchase:Yes
Battery life was not acceptable. It was at 35% within 3 weeks. The number of times it was viewed or the times the light came on was not excessive.
Also the light turns off too quickly (less than 5 seconds) and can’t find a way to change the time.
A solar panel was not attached.
Also the light turns off too quickly (less than 5 seconds) and can’t find a way to change the time.
A solar panel was not attached.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, September 30, 2024
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, don't hesitate to get in touch with our Wizards team (https://support.wyze.com/) so we may help. You may tap the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, don't hesitate to get in touch with our Wizards team (https://support.wyze.com/) so we may help. You may tap the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
5
Good item that always works and is made well
on September 27, 2024
Posted by: Ashley
Verified Purchase:Yes
Great camera. Great footage and very clear. Sound is clear too
Written by a customer while visiting wyze.com
Posted by: Austin
from Kansas
Verified Purchase:Yes
Connection is flaky at best I wish there was a way to fully disable cloud services so I can connect to the device on my local network. Also wish there was RTSP support for the camera for an extra backup of footage.
I feel like these features are essential for any "security" camera.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Jeremiah
from Phoenix, AZ
Verified Purchase:Yes
Very easy install and let me add some visibility to an area that would be almost impossible to hardwire.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: David
from Missouri
Verified Purchase:Yes
They are slow to respond. I bought 2 and one is10 feet from the router through a brick wall which has a window and it drops communication frequently. The other one is farther from a router and is also slow to display but does not drop communication as often. Picture is decent when I can see it
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, September 25, 2024
Hello, we are sorry to hear your Wyze Battery Cam Pro is having some trouble connecting and would like to help. As a first step please ensure that your Wyze app is fully up to date along with your camera’s firmware. If everything is fully up to date, please take a look at this troubleshooting article for further tips:
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Kam
from New york
Verified Purchase:Yes
The camera is nice but WiFi range comes up short. I had to move it around the yard to have it make a connection
Response from wyze.comBy WyzeStephen, September 25, 2024
Hello, we are sorry to hear your Wyze Battery Cam Pro is having some trouble connecting and would like to help. As a first step please ensure that your Wyze app is fully up to date along with your camera’s firmware. If everything is fully up to date, please take a look at this troubleshooting article for further tips:
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Jeff C
Verified Purchase:Yes
Why do my cameras quit recording events sometimes like from 9pm to midnight etc? Strange
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
4
Good mid range camera without all the perks?
on September 24, 2024
Posted by: Blazzzer93
Verified Purchase:Yes
Easy to install. Battery loses charge fast if you put on continuous recording. Wifi says improved? Not any better than previos models Range could be better ! Very clear video 2k !
Written by a customer while visiting wyze.com