Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Average customer rating
3.7
(918 Reviews)
Rating breakdown 918 reviews
5 Stars
369
4 Stars
183
3 Stars
193
2 Stars
80
1 Star
93
70%of customers recommend this product.
(
508 out of
728)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Posted by: KarlWS
from FL
Verified Purchase:Yes
Compared to the first generation wire-free camera, it's a considerably larger investment. I do like the available separate battery pack, for charging outside of the camera, plus not having to connect to Wyze's proprietary wi-fi base station. I wish there were more viable options for mounting the Battery Cam Pro without having to drill any holes, like adhesive or magnetic.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Robery
Verified Purchase:Yes
Really love these cameras. Easy to install and great picture quality day or night. Price is excellent.
Written by a customer while visiting wyze.com
Posted by: ELB
from New Hampshire
Verified Purchase:Yes
Nice outdoor camera. Love that it works without a hub! Just wish it worked with Apple Home Kit.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: - TF.
from Kansas
Verified Purchase:Yes
We initially purchased 9 cameras for our building. Ordering was frustrating because we were going to buy more but the order size somehow created an algorithm that kept canceling such a large purchase. Because these cameras are so good we decided to make several orders to complete our project. The ease of setup and install so far has been pretty easy. Picture Resolution is great. Connection and buffering times have improved but could still be faster (minor issue) and I’m planning on fine tuning the sensor ranges once everything is installed. Overall I give these 4 out of 5 stars just due to the above mentioned issues. STILL I highly recommend these and we will continue to use Wyze to expand our monitoring capabilities for our property.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jungletaz
from Evansville Indiana
Verified Purchase:Yes
I purchased these and the camera is awesome but in order to get the really good picture it runs the battery down. I set it up. Let’s say 11 PM the next day by noon. The battery was dead.
I would recommend this to a friend!
Response from wyze.comBy WyzeMay, October 22, 2024
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Ken
from NC
Verified Purchase:Yes
Great coverage for a static camera and works excellently with the solar panel. Solves a problem of remote coverage where there is no power available.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: BobS
from Jacksonville FL
Verified Purchase:Yes
Camera does not pick up motion as well as others. Not happy but solar does work. Also only records 12s on SD card when it picks up motion. Then you have to purchase a plan if you want more.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, October 21, 2024
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Sandy
Verified Purchase:Yes
Like the battery operation for placing where I need it. Have difficulty with it holding the live stream on the app on my phone. I know my internet is good as have two plug in ones with no issues. Not sure if these are suppose to shut off and you have too keep pushing the start button or what.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, October 21, 2024
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com