Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Average customer rating
3.7
(918 Reviews)
Rating breakdown 918 reviews
5 Stars
369
4 Stars
183
3 Stars
193
2 Stars
80
1 Star
93
70%of customers recommend this product.
(
508 out of
728)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Posted by: Big R
from New York
Verified Purchase:Yes
The concept is great but execution can be improved. Battery life suffers to get frequent captures and distance from wifi is key to using it outdoors.
Written by a customer while visiting wyze.com
Posted by: Paul S
from Wisconsin
Verified Purchase:Yes
I purchased two of these cameras for use outdoors around my home out in the country. I was very impressed with the wifi range on these cameras; one of which was positioned roughly 150ft outdoors from my nearest mesh wifi access point inside the home. Good smart detection for people/pets/cars as well! Would buy again!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: DrH
from Missouri
Verified Purchase:Yes
Works as advertised. However often takes 30 seconds to 2 minutes to view the cameras through the app. (Gets stuck on authentication or on step 2/3 or 3/3) often have to close the app and reopen to get it to work.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Jeff
from Virginia
Verified Purchase:Yes
Camera is working as expected so far. Mounting instructions could have been written a little better.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: PNW Guy
from Oregon
Verified Purchase:Yes
I've adjusted the settings but I still have to charge the battery once a week. Everything I read it looked like they should hold a charge for months.
Response from wyze.comBy WyzeCarmelita, November 12, 2024
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: JLO
from Missouri
Verified Purchase:Yes
This camera would be great, if it actually held a charge. Not impressed at all. Waste of money.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, November 12, 2024
Hi there! If your Wyze Battery Cam Pro is running into trouble charging we would recommend taking a look at this guide on our support site for some troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505205462555
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17505205462555
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Edward Furci
Verified Purchase:Yes
Great outdoor security camera that does it all! Excellent quality and features for a reasonable price! Easy set, picture clarity and vision field are very good!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: A Edmonds
from Georgia
Verified Purchase:Yes
The camera mounted easy the picture is clear and wide view
I would recommend this to a friend!
Written by a customer while visiting wyze.com