Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Average customer rating
3.7
(918 Reviews)
Rating breakdown 918 reviews
5 Stars
369
4 Stars
183
3 Stars
193
2 Stars
80
1 Star
93
70%of customers recommend this product.
(
508 out of
728)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Posted by: Tracey51468
from Pawtucket RI
Verified Purchase:Yes
So far so good I'm not liking the "cool Down" as I find that is the time the person is where I would want to see them. If you get the truck pulling up for 12 seconds and them it cools down for three the person has come and gone and you would not even know it.
I will be getting the solar charger to let it go all the time. The quality is good the the video is clear. Really wondering how water proof it really is.
I will be getting the solar charger to let it go all the time. The quality is good the the video is clear. Really wondering how water proof it really is.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: RC
from Orange County, CA
Verified Purchase:Yes
Poor Dection Range making detection settings unusable
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, November 14, 2024
Hi there, if your Wyze Battery Cam Pro is having trouble turning on when motion is detected we would recommend taking a look at this guide for some troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17504886708123
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17504886708123
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: D Groves
Verified Purchase:Yes
I've installed over a dozen of the Battery Cam Pro cameras and have been very happy with them. The only problems I have are occasional slow connection and squirrels and racoons messing up the camera positioning. I've had one camera fail and Wyze quickly arranged a replacement.
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Palm Beach FL
Verified Purchase:Yes
Can not believe the battery life, it’s amazingly long lasting!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Viewer
from Des Moines IA
Verified Purchase:Yes
I've only had this Cam for a short time but appears to work better then the Outdoor Cam and does not require a separate hub.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: G Powell
Verified Purchase:Yes
Motion events says happened will not play back. Sometimes a pic is shown sometimes not. About half of the events showing on the event screen have this problem. Very disappointed in this product. Do not recommend. I have other cameras that cover most of this same area, that are not battery devices, that work fine. So I guess I will have to be satisfied with what I have. But still wished this device would record motion correctly. And more than 30 feet.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Customer Rating
4
Replaced my Wyze cameras with Wyze Battery Cam Pro
on November 13, 2024
Posted by: Don
Verified Purchase:Yes
Like the simplicity of a replaceable, rechargeable battery. The device was easy to install and setup. But a strange thing happens when I go into past events and delete them. When I hit “delete”, it closes the app completely.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Ricardo
from Vallejo, A
Verified Purchase:Yes
Am not receiving notifications to my phone even with wyze cam plus
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, November 13, 2024
Hello there, we are very sorry to hear your Wyze Battery Cam Pro is running into some trouble, and we would like to look into this further. If you have not already, please get in touch with our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com