Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Average customer rating
3.7
(918 Reviews)
Rating breakdown 918 reviews
5 Stars
369
4 Stars
183
3 Stars
193
2 Stars
80
1 Star
93
70%of customers recommend this product.
(
508 out of
728)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Posted by: TimBo
from Florida
Verified Purchase:Yes
Very nice camera great picture quality. I like the LED lights on the camera they really brighten up the view when it comes on. Great color in this little camera as well. It is very conservative on battery use as well.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Bill
from Sacramento, California
Verified Purchase:Yes
Motion sensors are lacking, camera average at best. Keeps losing connection to wifi
Written by a customer while visiting wyze.com
Posted by: Kc9nvv
from Osceola wi
Verified Purchase:Yes
Works great and with a solar panel they are great for watching nature
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Feral Geek
from Florida
Verified Purchase:Yes
I recently purchased four (4) Battery Cam Pro cameras for the outside of my house. Set-up is very easy and using the app is very easy and gives you a lot of options to customize the camera for your needs. The only downside is if the camera is placed where there is poor lighting, like under a roof eave, the night vision does not work well. I have tried all the troubleshooting suggestions Wyze has offered, but unless I place the camera where there is sufficient lighting, the night vision does not work well and appears black, even when the spotlight comes on when motion is detected. I have tested the same camera in different locations and it works great when there is proper lighting (like above my garage), but it does not work in my backyard where there is no lighting. Other than that, I am very happy with this camera as well as my Doorbell Pro and Outdoor cameras.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: J. Beglin
from Johnstown, PA
Verified Purchase:Yes
Cameras work exactly as advertised. I will be purchasing more of these for my home security.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jake
from Norwood, North Carolina
Verified Purchase:Yes
It works when it's plugged in. If you plan to use continuous recording, go ahead and by a wired camera. So many issues trying to get it to record events.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, November 18, 2024
Hello there, we are very sorry to hear your Wyze Battery Cam Pro is running into some trouble, and we would like to look into this further. If you have not already, please contact our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. You may tap the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Allison H
from Ooltewah, Tennessee
Verified Purchase:Yes
Great camera at a great value! I've tried quite a few brands of outdoor cameras with a higher cost and these blow the others away
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: AC-Yes/DC-No
Verified Purchase:Yes
Battery life is terrible on two of my three cameras and all three have equal amounts of activity.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, November 18, 2024
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please contact our Wizards team (https://support.wyze.com/) so we may help. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please contact our Wizards team (https://support.wyze.com/) so we may help. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com