Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Average customer rating
3.7
(886 Reviews)
Rating breakdown 886 reviews
5 Stars
357
4 Stars
179
3 Stars
188
2 Stars
78
1 Star
84
70%of customers recommend this product.
(
493 out of
703)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Posted by: Margaret
from Lancaster, PA
Verified Purchase:Yes
I’m still trying to figure out why the camera doesn’t record every time motion is present. Sometimes misses people
At the door all together.
At the door all together.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Randy Horstman
from Metropolis,il
Verified Purchase:Yes
Motion detection isnt good. Doesnt pickup very far..
No, I would not recommend this to a friend.
Response from wyze.comBy Beth, Wyze, December 27, 2025
Thank you for sharing your feedback about the Wyze Battery Cam Pro’s motion detection. We value hearing about real-world experiences like yours. If you have not already, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue and assist further.
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Olympia, WA
Verified Purchase:Yes
I purchased 4 of these cameras to provide video coverage of my exterior AND to provide much needed light in dark outside areas. They have performed admirably and have done what I expected from them. If you use multiple Wyze Battery Cam Pro cameras, do yourself a favor and purchase an extra battery, or two, so you won’t have to be without video/light when one or two batteries need recharging at the sane time.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
5
Perfect for monitoring enclosed area such as patio
on January 7, 2026
Posted by: DW781
from SC
Verified Purchase:Yes
Very simple and versatile installation. Setup is almost automatic. Video is extremely clear with wide field of view.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Crafthacker
from Tucson Arizona
Verified Purchase:Yes
I have 2 other cameras (same model). I was very happy with them so I thought I would add a third. This one has been very problematic and I should probably send it back. It doesn’t alert me like the others do or when it should, but it will randomly sound the alarm though it is in a closed garage. I’ve updated the software but still happens.
I would recommend this to a friend!
Response from wyze.comBy Maribeth, Wyze, January 23, 2026
Thank you for taking the time to share your experience with your Wyze Battery Cam Pro. We truly appreciate you letting us know what’s been happening, especially since your other cameras have been working well.
I’m glad you mentioned the alert and alarm behavior you’re seeing with this third camera. In some cases, alert consistency and unexpected alarms can be influenced by motion sensitivity, alarm settings, or environmental factors even in enclosed spaces like a garage. It’s great to hear you’ve already kept the firmware up to date.
To help get this sorted as smoothly as possible, we’d love for you to connect with our Wizards team, who can take a closer look and help diagnose what’s going on:
https://support.wyze.com/hc/en-us
They can walk through event recording behavior, alarm settings, and setup checks to see what’s causing the difference compared to your other cameras. And of course, if it turns out that a return or replacement is the best next step, they’ll be happy to help with that as well.
Thank you again for your honest feedback it really helps us improve and ensures you get the reliable experience you expect from Wyze.
I’m glad you mentioned the alert and alarm behavior you’re seeing with this third camera. In some cases, alert consistency and unexpected alarms can be influenced by motion sensitivity, alarm settings, or environmental factors even in enclosed spaces like a garage. It’s great to hear you’ve already kept the firmware up to date.
To help get this sorted as smoothly as possible, we’d love for you to connect with our Wizards team, who can take a closer look and help diagnose what’s going on:
https://support.wyze.com/hc/en-us
They can walk through event recording behavior, alarm settings, and setup checks to see what’s causing the difference compared to your other cameras. And of course, if it turns out that a return or replacement is the best next step, they’ll be happy to help with that as well.
Thank you again for your honest feedback it really helps us improve and ensures you get the reliable experience you expect from Wyze.
Written by a customer while visiting wyze.com
Posted by: Dave AK
from Portland Oregon
Verified Purchase:Yes
Very bad battery life (less than 24 hours) and one of the 2 battery cameras stopped working altogether.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, March 5, 2026
Hi there, thank you for sharing your experience with the Wyze Battery Cam Pro. We’re truly sorry to hear about the battery performance and the unit that stopped working. We understand how frustrating this must be, especially when the device doesn’t meet expectations.
We appreciate your honest feedback, and we’ll make sure this is shared with the team for further review and improvement. Thank you for taking the time to let us know.
Please feel free to reach out to our Wizards team through Wyze Support at https://support.wyze.com/hc/en-us so we can assist you further and look into this for you directly.
We appreciate your honest feedback, and we’ll make sure this is shared with the team for further review and improvement. Thank you for taking the time to let us know.
Please feel free to reach out to our Wizards team through Wyze Support at https://support.wyze.com/hc/en-us so we can assist you further and look into this for you directly.
Written by a customer while visiting wyze.com
Posted by: Keri Dee
from Alabama
Verified Purchase:Yes
I love the Battery Cam Pro, but was a little disappointed that I had to buy a subscription in order to use many of the features. It's a small amount to pay for the features available. I wish that Wyze would offer a printed manual, but they do provide support via chat or phone.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
1
Image quality is real bad Lighting doesn’t adjust
on March 28, 2026
Posted by: Anonymous
from NJ
Verified Purchase:Yes
Image quality is real bad lighting doesn’t adjust well when changing lights on and off
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, March 29, 2026
Hi there! I'm sorry to hear about the poor image quality you're experiencing with your Wyze Battery Cam Pro. Here are some troubleshooting steps you can follow to improve the image quality and address lighting adjustment issues:
Steps to Troubleshoot Poor Image Quality
Update the Wyze App:
Open the Wyze app and navigate to the Account tab > tap About.
Check your app version and compare it to the latest version listed on our Release Notes & Firmware page (https://support.wyze.com/hc/en-us/articles/360024852172-Release-Notes-Firmware).
If outdated, update the app via your mobile device's app store.
Update the Camera Firmware:
Go to the Account tab > Firmware Update in the Wyze app.
If an update is available for the camera, proceed with updating it.
Check the Camera Lens:
Remove any plastic film or cover on the lens.
Gently clean the lens with a soft cloth to remove dust or debris.
If using a third-party cover, remove it.
Adjust Live Stream Resolution:
Switch the live stream resolution to HD in the Wyze app.
Note: 2.5K resolution requires more bandwidth, which could affect connectivity and image quality.
Cycle Night Vision Settings:
Go to the camera’s settings > Advanced Settings and toggle Night Vision through On, Off, and Auto.
Toggle IR Lights:
If the issue occurs during Night Vision, toggle the IR lights on and off in Advanced Settings > Night Vision IR Lights.
Check Signal Strength:
In the Wyze app, go to the camera’s settings > Device Info > Signal Strength.
If the signal strength is 2 bars or less, try moving the camera closer to the router.
Reboot the Router:
Restart your router to ensure a stable connection.
Power Cycle the Camera:
Remove the battery pack for 10 seconds, then reinsert it firmly into the camera.
Factory Reset the Camera:
Remove any microSD card from the camera.
With the camera powered on, press and hold the setup button (inside the battery compartment) for 10 seconds until the status light turns solid yellow.
Once the light flashes yellow and blue, set up the camera again.
If the issue persists, please contact our support team with the following:
An app log (steps to submit an app log can be found here (https://support.wyze.com/hc/en-us/articles/360033507872-How-do-I-submit-a-log-in-the-Wyze-app).
The MAC address of the camera (found in the battery compartment or in the Wyze app under Device Info).
A picture, screen recording, or downloaded Event showing the issue.
Details about when the issue started.
We hope these steps help resolve the issue! Let us know if you need further assistance.
Steps to Troubleshoot Poor Image Quality
Update the Wyze App:
Open the Wyze app and navigate to the Account tab > tap About.
Check your app version and compare it to the latest version listed on our Release Notes & Firmware page (https://support.wyze.com/hc/en-us/articles/360024852172-Release-Notes-Firmware).
If outdated, update the app via your mobile device's app store.
Update the Camera Firmware:
Go to the Account tab > Firmware Update in the Wyze app.
If an update is available for the camera, proceed with updating it.
Check the Camera Lens:
Remove any plastic film or cover on the lens.
Gently clean the lens with a soft cloth to remove dust or debris.
If using a third-party cover, remove it.
Adjust Live Stream Resolution:
Switch the live stream resolution to HD in the Wyze app.
Note: 2.5K resolution requires more bandwidth, which could affect connectivity and image quality.
Cycle Night Vision Settings:
Go to the camera’s settings > Advanced Settings and toggle Night Vision through On, Off, and Auto.
Toggle IR Lights:
If the issue occurs during Night Vision, toggle the IR lights on and off in Advanced Settings > Night Vision IR Lights.
Check Signal Strength:
In the Wyze app, go to the camera’s settings > Device Info > Signal Strength.
If the signal strength is 2 bars or less, try moving the camera closer to the router.
Reboot the Router:
Restart your router to ensure a stable connection.
Power Cycle the Camera:
Remove the battery pack for 10 seconds, then reinsert it firmly into the camera.
Factory Reset the Camera:
Remove any microSD card from the camera.
With the camera powered on, press and hold the setup button (inside the battery compartment) for 10 seconds until the status light turns solid yellow.
Once the light flashes yellow and blue, set up the camera again.
If the issue persists, please contact our support team with the following:
An app log (steps to submit an app log can be found here (https://support.wyze.com/hc/en-us/articles/360033507872-How-do-I-submit-a-log-in-the-Wyze-app).
The MAC address of the camera (found in the battery compartment or in the Wyze app under Device Info).
A picture, screen recording, or downloaded Event showing the issue.
Details about when the issue started.
We hope these steps help resolve the issue! Let us know if you need further assistance.
Written by a customer while visiting wyze.com