Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Average customer rating
3.7
(876 Reviews)
Rating breakdown 876 reviews
5 Stars
353
4 Stars
178
3 Stars
187
2 Stars
77
1 Star
81
70%of customers recommend this product.
(
488 out of
694)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Posted by: Steve
Verified Purchase:Yes
I have many cameras and accessories that I'm happy with but this one, a disappointment.
Optics are great, LED is great, size and mount is great, but with everything on the lowest setting possible, 24 hours of battery life is a deal breaker! I went back to the 1st generation wireless cam for my needs and MAY still use the 2nd gen as a wired device.
Optics are great, LED is great, size and mount is great, but with everything on the lowest setting possible, 24 hours of battery life is a deal breaker! I went back to the 1st generation wireless cam for my needs and MAY still use the 2nd gen as a wired device.
Response from wyze.comBy WyzeLawrence, November 4, 2025
Hello there! Thank you for your feedback. To isolate the issue you are experiencing with your Wyze camera, please ensure that you have the latest Wyze app and firmware version installed. Also, ensure that you're using the correct type of power adapter and USB cable when charging the camera.
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Thank you for your feedback and have a great day!
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Sharla
Verified Purchase:Yes
Not what I expected at all, the silver ball area is stripped so camera doesn’t mount and sit correctly
Response from wyze.comBy WyzeMaricar, November 30, 2025
Hi there, we’re sorry to hear about the mounting issue you’re experiencing with your Wyze Battery Cam Pro, and we’d love to help make this right.
Here are a few tips that may help:
1. Make sure the wall mount is screwed securely onto the back of your camera. The disk should be snug, but not over-tightened.
2. If you need to change the viewing angle, gently loosen the mount by turning it counterclockwise, set the angle you want, then tighten it again.
3. Ensure the wall mount base is firmly attached to the wall using the included screws and anchors, especially important for drywall or softer surfaces.
4. Please avoid extra weight on the device. The mount is designed specifically for the Battery Cam Pro, so adding additional weight or accessories may affect stability.
If the silver ball area is stripped or the mount just isn’t working properly, please reach out to our Wizards team (https://support.wyzecam.com/hc/en-us) so we can take care of you. In the “How can we help?” section, briefly describe the issue and follow the prompts.
Our products come with a 1-year manufacturer's warranty, so if the device is determined to be defective, we will be happy to exchange it for you. Thank you for your feedback.
Here are a few tips that may help:
1. Make sure the wall mount is screwed securely onto the back of your camera. The disk should be snug, but not over-tightened.
2. If you need to change the viewing angle, gently loosen the mount by turning it counterclockwise, set the angle you want, then tighten it again.
3. Ensure the wall mount base is firmly attached to the wall using the included screws and anchors, especially important for drywall or softer surfaces.
4. Please avoid extra weight on the device. The mount is designed specifically for the Battery Cam Pro, so adding additional weight or accessories may affect stability.
If the silver ball area is stripped or the mount just isn’t working properly, please reach out to our Wizards team (https://support.wyzecam.com/hc/en-us) so we can take care of you. In the “How can we help?” section, briefly describe the issue and follow the prompts.
Our products come with a 1-year manufacturer's warranty, so if the device is determined to be defective, we will be happy to exchange it for you. Thank you for your feedback.
Written by a customer while visiting wyze.com
Posted by: Ross
Verified Purchase:Yes
I'm very pleased with the Cam Pro. I had no idea that this device would perform so effectively.
Written by a customer while visiting wyze.com
Posted by: John
Verified Purchase:Yes
I have up graded from v1 wireless v1 camera which is still working but didn't like it picking up cars going down the road that was 150 feet from the road even though it was blocked with the app . Now that I have the wireless outside pro I'm not having any problem with it and it even picks me leaving the house everytime and doesn't pick up road ,so far its worth the money ,and I would recommend it
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Traxy
from Denver CO
Verified Purchase:Yes
I just replaced my battery powered V1 camera and am very happy with the decision. I think the battery life will be much longer and the picture quality and new features are much appreciated.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Paul K
from Minneapolis, Minnesota
Verified Purchase:Yes
Mostly with keeping it powered here in Minnesota. It seems a USB power supply is needed in these frigid temperatures we get here. With that being said, I would have skipped the whole seperate solar panel thing and just bought a wired camera to begin with. Money not well spent for me unfortunately:(
Written by a customer while visiting wyze.com
Posted by: EarlyBroncoguy
from Michigan
Verified Purchase:Yes
These cams work great , the light and the removable battery and no separate receiver is a great improvement over the original outdoor cam “which I also have” thanks Wyze !
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Toy
from Roswell NM
Verified Purchase:Yes
The cameras are very good and reliable. The quality is very excellent. Especially the night vision.
I would recommend this to a friend!
Written by a customer while visiting wyze.com