Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Average customer rating
3.7
(918 Reviews)
Rating breakdown 918 reviews
5 Stars
369
4 Stars
183
3 Stars
193
2 Stars
80
1 Star
93
70%of customers recommend this product.
(
508 out of
728)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Posted by: Richard
from Utah
Verified Purchase:Yes
It needs to come with two batteries, If you want anything more than 13 second clips you will eat up your battery a lot faster and it takes 9 hours to charge a battery!!! No one has told me if having a memory card in each one will make a difference in recordings, I like my plugged in ones better because I can play the recordings longer and when an event happens i can watch beyond the notification of an event what happened.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Wayne
from Greeley, CO
Verified Purchase:Yes
The time it take for the camera video to load is very long for all Wyze cameras. It would be nice to have a faster load/connection speed.
Written by a customer while visiting wyze.com
Posted by: jeanseck
from oneida ny
Verified Purchase:Yes
poor connection to wireless.. added a extender to get better connection didnt work it connects then loses it.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, October 17, 2023
Hello, we are sorry to hear your Wyze Battery Cam Pro is having some trouble connecting and would like to help. As a first step please ensure that your Wyze app is fully up to date along with your camera’s firmware. If everything is fully up to date, please take a look at this troubleshooting article for further tips:
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Joy
from Iowa
Verified Purchase:Yes
Good quality pics but range makes it a waste of $$
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, October 17, 2023
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Laura
from Washington
Verified Purchase:Yes
Very disappointed with this cams one star was for the core less battery and second star for easy installation but getting it to work was a hassle I try so many different ways to get them to work and just when I thought I had it they would stop working i could never get them to go livestream it always said loading and they never stop loading I had to send them back maybe when they improved them I’ll give them a second chance.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, October 16, 2023
Hello, we are sorry to hear your Wyze Battery Cam Pro is having some trouble connecting and would like to help. As a first step please ensure that your Wyze app is fully up to date along with your camera’s firmware. If everything is fully up to date, please take a look at this troubleshooting article for further tips:
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Sunshine Joe
from Georgia
Verified Purchase:Yes
Nice package. Not sure about the battery life. One month at 61%
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Steve
from Mansfield Texas
Verified Purchase:Yes
Works great...my only reason for 4 stars and not 5 is that they don't have the firmware setup to allow Timelapses with this camera (yet I hope). When they do, I have no problem giving this 5 stars :)
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Shannon
from Stella Missouri
Verified Purchase:Yes
One camera goes from 96% charged to 0 overnight. Its hard to know what is going on when the battery goes dead in one night
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com