Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Average customer rating
3.7
(918 Reviews)
Rating breakdown 918 reviews
5 Stars
369
4 Stars
183
3 Stars
193
2 Stars
80
1 Star
93
70%of customers recommend this product.Â
(
508 out of
728)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor Security Camera with Motion Detection and Two-Way Audio - Black
Posted by:Â Maynard
from New York
Verified Purchase:Yes
Picture quality sub par, my V1 outdoor cam shows better image quality.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, October 30, 2023
Hello and thank you for your feedback! We are always looking for ways to improve our products
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by:Â Sawyer
from The Bahamas
Verified Purchase:Yes
Great camera. Got it to replace my outdoor cam. Easy setup like other Wyze products. Hope the batt life is good.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by:Â Jim
from Florida
Verified Purchase:Yes
Horrible battery life; Battery drains within 2 weeks; would not recommend this purchase.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, October 26, 2023
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by:Â Bob
from Michigan
Verified Purchase:Yes
The only issue with the camera is how long it takes to both connect to it and to receive notifications. Motion is long gone by the time you’re able to view.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by:Â Lisa
from Iowa
Verified Purchase:Yes
So far I can't complain! I have loved every wyze camera I have owned and this one is no different!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by:Â Defender
from ATLANTA, GA
Verified Purchase:Yes
Solar panel won’t charge the battery. Battery doesn’t last too long (5 days max) before having to remove it from the outside wall to charge it using a power outlet. In addition, the cameras go offline for no apparent reason. You either wait till they come back on their own or you delete and reinstall them.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, October 23, 2023
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by:Â Phil
from Jersey Shore
Verified Purchase:Yes
The spot light does not turn at all. just the camera works
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, October 20, 2023
Hello there! We are very sorry to hear your spotlight won't turn on, we would recommend taking a look at this guide for some troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17504886708123
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17504886708123
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by:Â Jonathon Gray
from Florida
Verified Purchase:Yes
Better than Wyze Outdoor Cam, but I haven't worked all the kinks out yet. Still wondering if it records continuously or only when activated by motion even though it has a Solar Panel for continuous charging. The quality is top notch and the video (2k or HD) is very good. Seems to be a little sensitive to concrete block walls when attempting to connect to WiFi, but it was also on a Starlink system which has a poor WiFi router from what I have found. It connects a little slower than Wyze v3 or Wyze OG cameras, but so far appears to be good. I do not know how long the battery will last as they were installed with solar panels.
I would recommend this to a friend!
Written by a customer while visiting wyze.com