Customer reviews from wyze.com
Wyze - Floodlight Camera Pro, 3000 Lumen LEDs, 180 Wide View, 2k HD Outdoor Wi-Fi Floodlight Home Security Camera - White
Average customer rating
4.4
(396 Reviews)
Rating breakdown 396 reviews
5 Stars
247
4 Stars
76
3 Stars
53
2 Stars
10
1 Star
10
92%of customers recommend this product.
(
293 out of
318)
Customer Reviews for Wyze - Floodlight Camera Pro, 3000 Lumen LEDs, 180 Wide View, 2k HD Outdoor Wi-Fi Floodlight Home Security Camera - White
Posted by: Pcmbk
Verified Purchase:Yes
This is a great unit. We already have two other camera floodlights from a competitor and this one is vastly superior to the point that we plan to replace at least one of those with a second Wyze floodlight. The picture is so much clearer and the fixture itself seems better constructed.
Written by a customer while visiting wyze.com
Posted by: Cam Floodlight Pro User
from Virginia
Verified Purchase:Yes
Working great so far. I jokingly call it a critter cam because it has captured cats, foxes, a raccoon, and lots of deer that prowl at night. We paid an electrician to install it about 15 feet off the ground and I’d probably recommend going a little lower, like 12 feet if you can, depending on the size of the area you want to detect and light.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Security
from StL
Verified Purchase:Yes
Installation was a snap; instructions spot on. Operations instructions need work; need to written as if user doesn't know anything - took a lot of trial and error; still does. Biggest complaint - not intuitive turning the flood lights off/on; should just be an icon, easy peasy; it's not.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Zachariah Volk
from Golden Colorado
Verified Purchase:Yes
Great product with amazing 180 camera view. Love!!
Written by a customer while visiting wyze.com
Posted by: Aaron
from Spokane, WA
Verified Purchase:Yes
Easy to install. Bright lights. Excellent camera angles. Very happy.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jo
Verified Purchase:Yes
I was looking for primarily to see what animals arrive in my backyard nightly. I find poop but the camera doesn't seem to pick up small animals (raccoon, dog, etc)?
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Louisville, KY
Verified Purchase:Yes
I had high hopes for this Floodlight, and am generally pleased with 2K image quality, although the fisheye view renders detail at the peripheries poorly.
Other observations:
1. Even at the lowest brightness setting, the floodlight over illuminates subject matter, washing out facial details. Night Vision is much better at surveillance, but the purpose of a floodlight is to respond to motion with light.
2. I can't get the camera to record events with "Smart Detection Events" selected. I can get non-specific "Motion" to record as events, but that will not identify vehicles, people, pets, etc. I haven't had time to contact Wyze Support, and to be fair, I have a Wyze Cam V3 that has the same problem with recording "Smart Detection Events".
Other observations:
1. Even at the lowest brightness setting, the floodlight over illuminates subject matter, washing out facial details. Night Vision is much better at surveillance, but the purpose of a floodlight is to respond to motion with light.
2. I can't get the camera to record events with "Smart Detection Events" selected. I can get non-specific "Motion" to record as events, but that will not identify vehicles, people, pets, etc. I haven't had time to contact Wyze Support, and to be fair, I have a Wyze Cam V3 that has the same problem with recording "Smart Detection Events".
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCat, October 10, 2023
Hey there, we are so sorry to hear you are running into some trouble. We would love to receive further information from you on this, if you would not mind please submit an app log using the following steps:
-Please reproduce the issue, if possible.
-In the Wyze app, go to Account > Wyze Support > tap Submit a Log > select the affected device or service > select the relevant issue category.
-Enter any relevant details or associated support ticket request IDs in the Details section. You can also tap the + icon to add any relevant pictures or videos.
-Make sure the Send log files option is checked to ensure the logs are included.
-Tap Submit.
You may also reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Thank you for your feedback and have a great day!
-Please reproduce the issue, if possible.
-In the Wyze app, go to Account > Wyze Support > tap Submit a Log > select the affected device or service > select the relevant issue category.
-Enter any relevant details or associated support ticket request IDs in the Details section. You can also tap the + icon to add any relevant pictures or videos.
-Make sure the Send log files option is checked to ensure the logs are included.
-Tap Submit.
You may also reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Jtok
from NJ
Verified Purchase:Yes
Low Quality images. Dark to the point where camera is not picking up persons in video at night.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com