Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Average customer rating
4.4
(1,317 Reviews)
Rating breakdown 1,317 reviews
5 Stars
830
4 Stars
289
3 Stars
148
2 Stars
34
1 Star
16
90%of customers recommend this product.
(
1,011 out of
1,121)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Posted by: Dan
Verified Purchase:Yes
Works great with code. Fingerprint reader is sometimes wonky.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: David
from Orleans, Indiana
Verified Purchase:Yes
Awesome! Works great! I'm ordering another one for the back door as soon as I finish this review.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: sphinx
from Seattle
Verified Purchase:Yes
Fingerprint doesn’t work most of the time. Thankfully i didn’t use it for my main door or else i would be locked out of my house several times.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 22, 2022
Hello there, we are very sorry to hear your Wyze Lock Bolt is running into some trouble and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Meangene52
from Middlesex, NC
Verified Purchase:Yes
A great lock , this is my second one for another door.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jess
from CA
Verified Purchase:Yes
Combo and fingerprint functions work great, BUT I’m unable to lock or unlock when I’m away from the house with my phone. That’s a pain. It also is inaccurate in reporting whether the lock is locked or unlocked on my phone. That’s also a pain.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
5
Great lock, but be aware there's no mechanical key
on July 22, 2022
Posted by: Anonymous
from Knoxville, TN
Verified Purchase:Yes
So far so good. Works as advertised. Looks good, affordable price. The fingerprint sensor is great.
Installation was a little difficult for me because the pre-existing deadbolt hole in my door was too small. It only needed room for the short bevel on the back of the outside part, though, so I was able to mojo it with a hacksaw rather than redrilling.
There is no mechanical key, so if the electric motor goes out, you’re boned if you can’t get in through another door. So this may not be suitable for a condo or any other single-entry application.
The mechanism is a little noisy, which I actually like because it’s an audible confirmation that it locked. I don’t know how it compares to other similar locks.
It does not connect to the Internet, which is fine by me. One excellent feature: Even if you’re away from home, you can generate a one-time unlock code with the app, similar to how Google Authenticator works, so you can still let people in remotely if needed.
One criticism about the app: If you set up a temporary code for someone, you have to set a date & time period. There’s no simple “active/inactive” setting for a user account.
All in all, I’m very happy with it.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Geoff
from Atlanta, GA
Verified Purchase:Yes
Works great, for multiple people. Never have to worry about the door being unlocked since it automatically locks itself after 15 minutes!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Deborah
from Grant, AL
Verified Purchase:Yes
Let me start off saying, I'm a huge Wyze fan. I believe I have almost every one of their products! I just got the electronic locks installed last week and love them! Had them installed next to my Wyze doorbell/cam. They were easy to install and setup. About 30 minutes on the first one and less than 10 minutes on the 2nd one. The codes work to lock and unlock the door, every time. The most impressive feature is the biometric (fingerprint) capability. After a week of use, through different types of weather and wet hands or dry hands, it still recognizes my fingerprint. I wish my Android phone biometric feature was this good! Love Wyze products because they work as stated and you cannot beat the price point. Great company, great ideas, great products, great prices! You cannot go wrong!
I would recommend this to a friend!
Written by a customer while visiting wyze.com