Hello! You will know you are connected to your Wyze Lock Bolt if the Wyze Lock Bolt page says “Connecting” or “Connected.” If the main button is gray and says “Connecting,” it is not yet connected to Bluetooth. You can also check if the settings for Wyze Lock Bolt have some words grayed out (not yet connected) or have all words in black (connected). If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!

Hi there! We’re sorry to hear about your experience with the Wyze Lock Bolt. We understand how frustrating it can be when expectations aren't met. Let us address your concerns:

Bluetooth Range: The Wyze Lock Bolt operates via Bluetooth, which typically has a range of about 16 feet. This design ensures secure and localized access to your lock. However, we understand that this limitation might not meet everyone's needs. If you're looking for remote access, our other smart lock options with Wi-Fi connectivity might be a better fit.

Bluetooth Connection Issues: If the Bluetooth connection keeps dropping, here are a few troubleshooting steps you can try:

Ensure your phone's Bluetooth is turned on and functioning properly.
Check for any obstructions or interference between your phone and the lock.
Make sure the Wyze app and firmware for the lock are updated to the latest version.

We truly value your feedback and would love to help improve your experience. If the issue persists, please don’t hesitate to reach out to our support team for further assistance.