Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Average customer rating
4.4
(1,317 Reviews)
Rating breakdown 1,317 reviews
5 Stars
830
4 Stars
289
3 Stars
148
2 Stars
34
1 Star
16
90%of customers recommend this product.
(
1,011 out of
1,121)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Posted by: HS
from ca
Verified Purchase:Yes
fingerprint reader works about 85% of the time. keypad works 100%. Battery life appears to be very good. Overall well worth the price.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: DansDrives
from Snoqulamie, WA
Verified Purchase:Yes
Super easy install and looks great too! I actually really prefer the look of this lock over the other Wyze Lock, which I also have, and I wish I had the fingerprint reader on my other lock too. I have a large property with a shop and barn and this is is the perfect solution for areas where I don't really need a full smart lock and need other people to have access without keys. Wyze really filled a need with this lock nd it works great!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: sazzz
from Chattanooga, TN
Verified Purchase:Yes
It constantly tries to lock and unlock for 3 times for setting the lock. fingerprints only works half the time.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 22, 2022
Hello, we are sorry to hear the auto-lock feature is running into some trouble and would like to help. Please ensure the auto-lock setting within the Wyze app is enabled and that disabled during hours is not set to the time that Wyze Lock Bolt is set to auto-lock. For troubleshooting steps, we would recommend taking a look at this article:
https://support.wyze.com/hc/en-us/articles/5458044861211
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/hc/en-us/articles/5458044861211
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Russell P
from Mississippi
Verified Purchase:Yes
This product is a great buy, I recommend this to anyone
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Happy Guy
from San Antonio, TX
Verified Purchase:Yes
Excellent! Would buy again. Installation was straightforward and it worked the first time.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: robs
from AZ
Verified Purchase:Yes
Was simple to installed and is working really well for what we needed.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: D. Fry
Verified Purchase:Yes
Such an great product. Easy to install. Gives us peace of mind that the deadbolt will be locked at night.
Written by a customer while visiting wyze.com
Posted by: Nokerson
Verified Purchase:Yes
I routinely have difficulty with fingerprint readers and this is no exception. I suspect that a lack of oil in my skin may be a contributing factor. The one I use for medication access at work is flawless so it can be done. I know $$$$. Since I need to use the keypad, I would like an audible feedback for key presses. I also don't like not having a key option.
Written by a customer while visiting wyze.com