Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Average customer rating
4.4
(1,346 Reviews)
Rating breakdown 1,346 reviews
5 Stars
843
4 Stars
296
3 Stars
151
2 Stars
38
1 Star
18
90%of customers recommend this product.
(
1,028 out of
1,143)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Posted by: Tom C
from Chicago
Verified Purchase:Yes
Fingerprint sensor seldom works, code entry works well.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 22, 2022
Hello there, we are very sorry to hear your Wyze Lock Bolt is running into some trouble and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Fred
Verified Purchase:Yes
Great concept, having fingerprint capability plus passcode for entry. Problem is that after successful first setup, the fingerprint opening system just stopped working within a week, and only one of two passcodes still work. I have the instructions to reset/reprogram everything, but will it hold this time or will I have to re-do it all every few weeks?
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: JP Markos
from Fairfax, VA
Verified Purchase:Yes
I understand the desire for some to not have the lock connected to the internet, but it would be better to have the same features if the Lock on the Lock Bolt, and give the option to the emu see to switch them on/off.
I have uninstalled my Bolt lock and went back to the original.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 22, 2022
Hello, we are sorry to hear the auto-lock feature is running into some trouble and would like to help. Please ensure the auto-lock setting within the Wyze app is enabled and that disabled during hours is not set to the time that Wyze Lock Bolt is set to auto-lock. For troubleshooting steps, we would recommend taking a look at this article:
https://support.wyze.com/hc/en-us/articles/5458044861211
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/hc/en-us/articles/5458044861211
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Nokerson
Verified Purchase:Yes
I routinely have difficulty with fingerprint readers and this is no exception. I suspect that a lack of oil in my skin may be a contributing factor. The one I use for medication access at work is flawless so it can be done. I know $$$$. Since I need to use the keypad, I would like an audible feedback for key presses. I also don't like not having a key option.
Written by a customer while visiting wyze.com
Posted by: D. Fry
Verified Purchase:Yes
Such an great product. Easy to install. Gives us peace of mind that the deadbolt will be locked at night.
Written by a customer while visiting wyze.com
Posted by: Dino
from Lubbock Texas
Verified Purchase:Yes
I have been looking for a keyless entry deadbolt lock for quite some time for my Recreation Vehicle I finally found one with the wyze lock bolt
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: RoboS
from AZ
Verified Purchase:Yes
Was simple to installed and is working really well for what we needed.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Happy Guy
from San Antonio, TX
Verified Purchase:Yes
Excellent! Would buy again. Installation was straightforward and it worked the first time.
I would recommend this to a friend!
Written by a customer while visiting wyze.com