Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Average customer rating
4.4
(1,346 Reviews)
Rating breakdown 1,346 reviews
5 Stars
843
4 Stars
296
3 Stars
151
2 Stars
38
1 Star
18
90%of customers recommend this product.
(
1,028 out of
1,143)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Posted by: David W
from Amarillo, TX
Verified Purchase:Yes
It’s the perfect solution for people looking to increase security and upgrade to a smart lock. I love that it works with Alexa and the app integration was so smooth. Easy to install, reliable, it hits all the marks.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: JW
from Idaho
Verified Purchase:Yes
I am happy with the lock and key pad but I wish the finger print reader worked better. It’s only worked successfully about 3 times. I chose this lock especially for that function.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: CDO
from Tucson, AZ
Verified Purchase:Yes
I really like this lock but I wish it would have the same sensor as the Wifi version which only auto-locks if the door is closed. It's a bit annoying if you kept your door open and the deadbolt is all way out while you are trying to close your door.
Beyond that I am very happy with this product and will probably buy a third one soon ;)
Beyond that I am very happy with this product and will probably buy a third one soon ;)
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Bruce
from Lebanon, Ohio
Verified Purchase:Yes
Easy installation, smooth and dependable operation.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
4
Needs Wifi functionality and improved finger print
on July 22, 2022
Posted by: Naveed
from Pooler, ga
Verified Purchase:Yes
Happy with product, but unhappy with fifer print recognition and not being able to change to open close via Wi-Fi
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: D Haymond
from Park City, UT
Verified Purchase:Yes
The lock recognizes most of our fingerprints, but not all family members' fingers. So, that feature is so so.
The code in functionality works flawlessly. I would buy it again.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Kathie Yenulis
Verified Purchase:Yes
We really like our Wyze lock bolt, it is easy to set up and easy to use. Functions properly every time.
Written by a customer while visiting wyze.com
Posted by: E
Verified Purchase:Yes
Almost never connects right away. Has to wait several min to use app
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 22, 2022
Hi there, we are very sorry to hear your Wyze Lock Bolt is running into some connectivity trouble and would like to help. As a first step, we would recommend checking that your Bluetooth is enabled and you are within Bluetooth range for the connection. For further troubleshooting steps, please refer to this article:
https://support.wyze.com/hc/en-us/articles/5457954238875
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/5457954238875
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com