Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Average customer rating
4.4
(1,312 Reviews)
Rating breakdown 1,312 reviews
5 Stars
827
4 Stars
288
3 Stars
148
2 Stars
34
1 Star
15
90%of customers recommend this product.
(
1,007 out of
1,116)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Posted by: Dwayne
from Milwaukee, WI
Verified Purchase:Yes
Lock would be perfect if #1 the auto-locking feature was added to this version of wyze lock and #2 the lock would recognize our fingers the first time.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: C-
from Vancouver, BC, Canada
Verified Purchase:Yes
Deadbolt does not allow removal of rectangular plate to accommodate just the round deadbolt hole on side of door. Wish it were known before purchase.
I would recommend this to a friend!
Response from wyze.comBy WyzeCarmelita, July 13, 2022
Hello there, we are very sorry to hear your Wyze Lock Bolt is running into some trouble and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: MS
from WA
Verified Purchase:Yes
Well made, easy to install, good-looking lock. However, I have a few issues with it.
- Bluetooth operation does not allow for a remote unlock from the app. It would be great if a wifi chip was included
- Placement of the fingerprint scanner is awkward, it is fully vertical and for an average-to-tall person it is not a comfortable angle to place a finger
- No way to create several permanent or long-lasting access codes (e.g. for guests of family numbers). There's one master entry code for any ad-hoc access there's a temporary, ~12-hour code that the owner needs to communicate to the person accessing the lock
- With this comes limited info - no analysis, frequencies of opening, who, etc.
- Bluetooth operation does not allow for a remote unlock from the app. It would be great if a wifi chip was included
- Placement of the fingerprint scanner is awkward, it is fully vertical and for an average-to-tall person it is not a comfortable angle to place a finger
- No way to create several permanent or long-lasting access codes (e.g. for guests of family numbers). There's one master entry code for any ad-hoc access there's a temporary, ~12-hour code that the owner needs to communicate to the person accessing the lock
- With this comes limited info - no analysis, frequencies of opening, who, etc.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Caleb
from Harrisonville MO
Verified Purchase:Yes
Haven’t installed yet but looks like a great product
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Frank marin
from Orlando, FL
Verified Purchase:Yes
Best lock evere. Wish they will add wifi option in the future . To remote open and close without Bluetooth
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: VV
from NJ
Verified Purchase:Yes
works very well, very easy installation, and best of all at a good price!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Florida
Verified Purchase:Yes
You can’t give a guess a temporary code like the first Wyze door bolt, but it’s good for the price not great. Needs that temporary code for guest and a quick lock after you close the door not the 15 seconds that it has.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Sodus, NY
Verified Purchase:Yes
This lock is blue tooth only , no way to monitor lock activity when not home.
Response from wyze.comBy WyzeKent, May 8, 2022
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your observation and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com