Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Average customer rating
4.4
(1,318 Reviews)
Rating breakdown 1,318 reviews
5 Stars
831
4 Stars
289
3 Stars
148
2 Stars
34
1 Star
16
90%of customers recommend this product.
(
1,012 out of
1,122)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Posted by: V
from San Jose
Verified Purchase:Yes
So far so good.
It would be better if the mechanical is strengthen further. The main bolts are significant smaller than the original deadbolt’s. Also Bluetooth sync takes awhile. Understand the power consumption constraint but perhaps you can leverage NFC and offer that as another way to unlock (via a phone).
It would be better if the mechanical is strengthen further. The main bolts are significant smaller than the original deadbolt’s. Also Bluetooth sync takes awhile. Understand the power consumption constraint but perhaps you can leverage NFC and offer that as another way to unlock (via a phone).
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Seattle
Verified Purchase:Yes
It was an easy install and just as easy to program and set up. Great features, solid build, and great value for the money.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from New Jersey
Verified Purchase:Yes
While it’s much more appealing in looks, this one lacks the luster of features you get with the other door lock. The finger print feature works infrequently. You do not have the bluetooth ability to control it remotely and sometimes you have to press the code in several times before it unlocks the door but you get what you pay for.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 15, 2022
Hello there, we are very sorry to hear your Wyze Lock Bolt is running into some trouble and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Zendong
from San Francisco Bay Area
Verified Purchase:Yes
Very happy with this lock. We have very easy and quick access to our house without using keys anymore. Will consider buying additional locks for other doors later.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Elmer
Verified Purchase:Yes
The installation and setup is easy. However, the fingerprint sensor doesn't work well and it may only work 30% of the time. I try to reset the lock and create new fingerprint setting again but it still doesn't work well. It is really disappointed.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 15, 2022
Hi there, to create a fingerprint for your Wyze Lock Bolt please follow these steps:
-In the Wyze app, select the Wyze Lock Bolt.
-Go to Settings.
-Navigate to Access Settings.
-Select Add Fingerprint.
-If you haven't already, you’ll need to accept the Fingerprint Permission Request pop-up.
-Place your finger on the fingerprint scanner then lift your finger off the fingerprint scanner.
-If there is no beep, check that the Wyze Lock Bolt has new batteries and that they are installed correctly.
-Rotate your finger slightly, then place your finger on the fingerprint scanner again. Repeat this process until the scanning process is complete (8/8 scans).
Please note that all 8 scans must be completed within 40 seconds or you will see a timeout message and will have to start over. If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-In the Wyze app, select the Wyze Lock Bolt.
-Go to Settings.
-Navigate to Access Settings.
-Select Add Fingerprint.
-If you haven't already, you’ll need to accept the Fingerprint Permission Request pop-up.
-Place your finger on the fingerprint scanner then lift your finger off the fingerprint scanner.
-If there is no beep, check that the Wyze Lock Bolt has new batteries and that they are installed correctly.
-Rotate your finger slightly, then place your finger on the fingerprint scanner again. Repeat this process until the scanning process is complete (8/8 scans).
Please note that all 8 scans must be completed within 40 seconds or you will see a timeout message and will have to start over. If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: sirobin171
from Florida
Verified Purchase:Yes
Pretty good. Fairly easy to install, works pretty good, one complaint is when it rains it beeps constantly, I guess it is water hitting the finger print sensor and falsely detecting a finger, hope they fix this with an update at some point.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Nate
Verified Purchase:Yes
Doesn’t connect to network. Can’t control remotely other than Bluetooth.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Rtkatch
from Palm Desert, CA
Verified Purchase:Yes
Great product at a great price. I’m still a bit nervous about having a lock with no physical key, as it’s our only entrance into the house. The instructions could be a little more complete, such as talking about the use of the USB port for an emergency charge.
I would recommend this to a friend!
Written by a customer while visiting wyze.com