Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Average customer rating
4.4
(1,327 Reviews)
Rating breakdown 1,327 reviews
5 Stars
836
4 Stars
292
3 Stars
148
2 Stars
34
1 Star
17
90%of customers recommend this product.
(
1,018 out of
1,129)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Posted by: Andy S.
from Dallas, TX
Verified Purchase:Yes
It works exceptionally well. I really love the biometric reader, and it is a nice peace of mind not having a keyhole to be picked and broken into.
However, something that is very frustrating about this device is that you can't connect to it remotely. Even being on the WiFi network in the house isn't enough, you have to be within range of the device. Also, it provides no notifications. Yes, I can use the Wyze sensor to get a notification when my front door opens, but this should be a basic function.
Combine the connectivity features of the Wyze Lock with the reliability of this one and I think you'd have the perfect lock product
However, something that is very frustrating about this device is that you can't connect to it remotely. Even being on the WiFi network in the house isn't enough, you have to be within range of the device. Also, it provides no notifications. Yes, I can use the Wyze sensor to get a notification when my front door opens, but this should be a basic function.
Combine the connectivity features of the Wyze Lock with the reliability of this one and I think you'd have the perfect lock product
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Steve
from BC, Canada
Verified Purchase:Yes
The lock itself is great!
It's a shame the dimensions of the internal tail that turns the deadbolt latch is too wide to use a standard latch, nor does the tail swivel like a conventional deadbolt lock, but is fixed in its orientation to the thumb turn.
If the tail had these standard attributes, a person could install the lock using an existing deadbolt latch installation, and not have to retrofit with the Wyze deadbolt latch.
In addition, the Wyze deadbolt latch is not the modern/common hammer-in style, but requires the door edge to me mortised, so the Wyze latch can be installed flush with the door edge.
This requires small wood chisels and some skill to make it look good. Fortunately I was a locksmith early in life, and I could do this part, but many would have poor aesthetics.
Also, I will have to leave the lock when I move because of the mortise; I can't reinstall the original hammer-in style latch now.
This part of the system could have been designed much better. I'll attach photos of a hammer-in (round) and mortise (rectangle faceplate) deadbolt latched for clarification, if possible.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Nate
from Port Richey, FL
Verified Purchase:Yes
Over look is great, size amazing, but finger scan doesn’t always work. I changed my finger 3 times, used a different hand as well even my wife had to change her finger twice because the door just didn’t unlock. Also, it takes a few before it reads or connects to use the app, doesn’t unlock on its own like their other door lock item they sell which I personally love because works great and auto unlocks when you get close to the door (hint they should of had made this the same way, maybe in the future)
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Liberal Washington State
Verified Purchase:Yes
Very affordable which is great with all Wyze product's which I own several in different categories. The lock was easy to install, setup and use but the reason for my 3⭐ rating is the fingerprint sensor I have been able to use one time. The other negative is it doesn't come with a manual to walk you through thing's such as getting the fingerprint sensor working, and I should of bought the other lock that connects to my internet instead of WiFi. Other then those couple thing's I do love it!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: 5galloncan
from Cape Coral, FL
Verified Purchase:Yes
For a first time with this design, I think Wyze hit it out of the park. Smooth, quiet and solid. The print reader works, I'd say, 75% of the time, but there are so many variables with a finger print (dirt, moisture, injury, etc.) that alongside being able to use a code, makes this a 5 star when you consider the low price. I replaced a Kwikset coded lock with this and the Wyze has better buttons easier to push, works quieter and moves smoother than the Kwikset. If it had WiFi, it would cost more and be more susceptible to hacking. So still a 5-star.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
5
Best bang for the buck smartlock for deadbolts
on November 11, 2022
Posted by: jds
from Columbus, OH
Verified Purchase:Yes
There's no key, you can set fingerprint and code entries, it can be done person-by-person so you can see who is coming and going. Security seems good as well, and installation is easy/intuitive. If there's any struggles though, there's a video online or a walkthrough in the app to help along the way. Once things are up and running the lock was easily found in the app and consistently connects. I have been using the lock for about a month and things are going great so far. Also able to set an auto-lock timing in case you forget to push the button on your way in/out.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
3
Okay lock with some installation and usage issues
on May 10, 2022
Posted by: Brian
from St. Louis, MO
Verified Purchase:Yes
I've been using the Wyze Bolt Lock for a couple of keeps and found the following. Installation went okay with a few issue. The new bolt was larger then the hole in the door. The house is 15 years old so that shouldn't have been an issue. The strike plate took some work and wood removal to get into place.
As for the lock itself the construction is good. The fingerprint scanner is fast and accurate. There has been one time the lock has to be reset by taking out the battery as it just flashed red when activated. Overall it works okay but don't trust it will be reliable
As for the lock itself the construction is good. The fingerprint scanner is fast and accurate. There has been one time the lock has to be reset by taking out the battery as it just flashed red when activated. Overall it works okay but don't trust it will be reliable
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Joyce
from Orlando, FL
Verified Purchase:Yes
Not too happy!! Purchased two of these and entered my fingerprint on both doors, shows on both doors; however my fingerprint don’t work on either door!! Frustrating and Aggravating but most of all, EXPENSIVE!! This is completely unbelievable. I have redone this several times and still does not recognize my fingerprint!! Should have kept my KwikSet lock!
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeKent, May 13, 2022
Hello and thank you for your feedback on the Wyze Lock Bolt. We are sorry to hear that you are having complications with the fingerprint of your device. Please check this link for some troubleshooting steps that will help in fixing the issue:
https://support.wyze.com/hc/en-us/articles/5458134697755
Also, if you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/5458134697755
Also, if you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com