Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Average customer rating
4.4
(1,312 Reviews)
Rating breakdown 1,312 reviews
5 Stars
827
4 Stars
288
3 Stars
148
2 Stars
34
1 Star
15
90%of customers recommend this product.
(
1,007 out of
1,116)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Customer Rating
5
Best bang for the buck smartlock for deadbolts
on November 11, 2022
Posted by: jds
from Columbus, OH
Verified Purchase:Yes
There's no key, you can set fingerprint and code entries, it can be done person-by-person so you can see who is coming and going. Security seems good as well, and installation is easy/intuitive. If there's any struggles though, there's a video online or a walkthrough in the app to help along the way. Once things are up and running the lock was easily found in the app and consistently connects. I have been using the lock for about a month and things are going great so far. Also able to set an auto-lock timing in case you forget to push the button on your way in/out.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
3
Okay lock with some installation and usage issues
on May 10, 2022
Posted by: Brian
from St. Louis, MO
Verified Purchase:Yes
I've been using the Wyze Bolt Lock for a couple of keeps and found the following. Installation went okay with a few issue. The new bolt was larger then the hole in the door. The house is 15 years old so that shouldn't have been an issue. The strike plate took some work and wood removal to get into place.
As for the lock itself the construction is good. The fingerprint scanner is fast and accurate. There has been one time the lock has to be reset by taking out the battery as it just flashed red when activated. Overall it works okay but don't trust it will be reliable
As for the lock itself the construction is good. The fingerprint scanner is fast and accurate. There has been one time the lock has to be reset by taking out the battery as it just flashed red when activated. Overall it works okay but don't trust it will be reliable
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Joyce
from Orlando, FL
Verified Purchase:Yes
Not too happy!! Purchased two of these and entered my fingerprint on both doors, shows on both doors; however my fingerprint don’t work on either door!! Frustrating and Aggravating but most of all, EXPENSIVE!! This is completely unbelievable. I have redone this several times and still does not recognize my fingerprint!! Should have kept my KwikSet lock!
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeKent, May 13, 2022
Hello and thank you for your feedback on the Wyze Lock Bolt. We are sorry to hear that you are having complications with the fingerprint of your device. Please check this link for some troubleshooting steps that will help in fixing the issue:
https://support.wyze.com/hc/en-us/articles/5458134697755
Also, if you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/5458134697755
Also, if you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: JP Markos
from Northern Virginia
Verified Purchase:Yes
Thinking I was upgrading from the Wyze Lock, the Lock Bolt is not only missing a ton of features like, Auto Unlock and recognizing when the door is open/closed, it is not “smart” at all. Locking the bolt while door is still open, and unable to lock immediately when the door is closed.
Really hoping a software update can get these features to it!
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, May 30, 2022
Hello and thank you for your feedback! We are always looking for ways to improve our products
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Stefon
Verified Purchase:Yes
Unfortunately the lock seems to have already stopped working properly.
Response from wyze.comBy WyzeCarmelita, July 8, 2022
Hello there, we are very sorry to hear your Wyze Lock Bolt is running into some trouble and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: JP Markos
from Fairfax, VA
Verified Purchase:Yes
I understand the desire for some to not have the lock connected to the internet, but it would be better to have the same features if the Lock on the Lock Bolt, and give the option to the emu see to switch them on/off.
I have uninstalled my Bolt lock and went back to the original.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 22, 2022
Hello, we are sorry to hear the auto-lock feature is running into some trouble and would like to help. Please ensure the auto-lock setting within the Wyze app is enabled and that disabled during hours is not set to the time that Wyze Lock Bolt is set to auto-lock. For troubleshooting steps, we would recommend taking a look at this article:
https://support.wyze.com/hc/en-us/articles/5458044861211
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/hc/en-us/articles/5458044861211
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
1
Can’t lock remotely
on October 31, 2022
Posted by: Peter
The entire point of a lock like this is the ability to lock and unlock remotely. This lock requires Bluetooth to do that, meaning that you have to be within 20 feet. It’s completely useless if you need to lock the door after giving a repair person or cleaner access while you are away.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, October 31, 2022
Hello and thank you for your feedback! We are always looking for ways to improve our products
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Dave L
from Texas
Verified Purchase:Yes
The Wyze Lock Bolt has a lot going for it, but there is one drawback that keep it from being the absolute best lock on the market. Here’s what I liked and what could be improved.
Easy Installation: First off, installation is a breeze. The instructions are clear, and I had it up and running in no time. If you’re not particularly handy, don’t worry—you’ll still find it easy to set up.
Solid Build Quality: The build quality is impressive. The Wyze Lock Bolt feels sturdy and secure, giving you peace of mind that your home is well-protected. The keypad is responsive, and the fingerprint sensor works quickly and reliably.
Convenient Features: I really like the auto-lock and unlock features. It’s super convenient to have the door lock behind you automatically and unlock when you’re nearby. The fingerprint sensor is a nice touch, allowing for quick access without needing to fumble for keys.
No Wi-Fi: Here’s where the Wyze Lock Bolt falls short: it doesn’t connect to Wi-Fi. This means you can’t manage it in the app when you’re away from home. For a smart lock, this is a pretty big drawback. This lack of Wi-Fi really limits the attractiveness of the lock and is keeping it from being the BEST lock on the market.
App Limitations: The Wyze app is great for setting up and managing the lock while you’re at home, but again, without Wi-Fi connectivity, you can’t control it when you’re away. This makes it less versatile compared to other smart locks on the market.
Great Value, But there is a reason: The Wyze Lock Bolt is affordable and offers solid security features, but the lack of Wi-Fi is a significant limitation. If you don’t need to control your lock while you’re away, it’s a good choice. But if remote management is important to you, you might want to look elsewhere.
Final Thoughts: Overall, the Wyze Lock Bolt is a good smart lock with some excellent features and solid build quality. However, the inability to connect to it via Wi-Fi is a major downside. I’d give it 3 stars—good for basic needs, but not the best option available.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com