Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Average customer rating
4.4
(1,318 Reviews)
Rating breakdown 1,318 reviews
5 Stars
831
4 Stars
289
3 Stars
148
2 Stars
34
1 Star
16
90%of customers recommend this product.
(
1,012 out of
1,122)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Posted by: Alesme2
from Gainesville Virginia
Verified Purchase:Yes
It couldn't be simpler. Easy to install, easy to use and easy to add users.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Patrick
from Florida
Verified Purchase:Yes
finger print sensor will not work more than once. Doesn't auto lock at set times.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, July 14, 2022
Hi there! We are very sorry to hear your Wyze Lock Bolt is not unlocking with your fingerprint. As a first step we would recommend making sure there is no debris on the fingerprint sensor by gently wiping it with a cloth. For more in depth troubleshooting steps, please take a look at this article:
https://support.wyze.com/hc/en-us/articles/5458134697755
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/hc/en-us/articles/5458134697755
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Kam Blake
from Utah
Verified Purchase:Yes
Wish it was wifi. Other than that it’s great. I love the auto lock feature.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
5
Can’t beat how well this lock works for the cost.
on July 14, 2022
Posted by: John G
from Florida
Verified Purchase:Yes
Works great! The number of codes and fingerprint codes it can handle is outstanding.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: MDR
from Houston,Tx
Verified Purchase:Yes
Nice unit and works flawlessly. I never have any issues. I love the one time use code.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: T.Moore
from Colorado Springs, CO
Verified Purchase:Yes
Very easy to install, looks sleek and nice and definitely was a an upgrade from my standard deadbolt. The only pause i have is some of the fitment with older doors but it still works and looks amazing!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Bob
from Cleveland OH
Verified Purchase:Yes
Works just as promised - love the automatic lock option!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: TCD
from AZ
Verified Purchase:Yes
Better than the expensive Kwikset I had. Removed one that was integrated with my alarm system and replaced it with this one. It's faster, sleeker, and easier to use. Only drawback is no wi-fi connection, so I can't lock and unlock from afar.
I would recommend this to a friend!
Written by a customer while visiting wyze.com