Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Average customer rating
4.4
(1,341 Reviews)
Rating breakdown 1,341 reviews
5 Stars
840
4 Stars
296
3 Stars
151
2 Stars
37
1 Star
17
90%of customers recommend this product.
(
1,025 out of
1,139)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Posted by: H. Stevens
from Maryland
Verified Purchase:Yes
Won’t connect to Alexa , which is one of the main reasons we got it. Connection to phone (to lock and unlock using app is often very slow, taking 15-20 seconds despite having excellent internet signal strength. The “smart” in this smart lock is altogether disappointing.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, July 14, 2022
Hi there, we are very sorry to hear your Wyze Lock Bolt is running into some connectivity trouble and would like to help. As a first step we would recommend checking that your Bluetooth is enabled and you are within Bluetooth range for the connection. For further troubleshooting steps, please refer to this article:
https://support.wyze.com/hc/en-us/articles/5457954238875
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day
https://support.wyze.com/hc/en-us/articles/5457954238875
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day
Written by a customer while visiting wyze.com
Posted by: Tylerwin
from Utah
Verified Purchase:Yes
Better than the old one. We had to load in multiple fingerprints for each user, just to get it to recognize consistently. But now it works flawless (and fast!). It looks nice too.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: JohnM
from GA
Verified Purchase:Yes
Easy installation. Works as advertised. Has functioned perfectly after a couple of months. The log is great to see who has activated the lock
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: MP
from New Jersey
Verified Purchase:Yes
Works nicely but the battery level reading obviously does not work. My neighbor has the same issue on his. Both our locks have been installed for two and a half months. They are used many times a day, each and every day since installation. Both of them still say that the battery level is 100%. That's impossible! So now I guess we have to wait for the lock itself to warn of low battery instead of allowing us to check via the app. If the indicator level on the app was working properly, it would allow us to be proactive and change out the batteries "before" they got low!
Written by a customer while visiting wyze.com
Posted by: RCGz
from Dallas, TX
Verified Purchase:Yes
Easy install and easy to use. Fingerprint access is awesome.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: W Harris
from Spokane Washington
Verified Purchase:Yes
Easy to install, works perfect every time.
Super easy to add fingerprints too!
Super easy to add fingerprints too!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Patrick
from Jacksonville, FL
Verified Purchase:Yes
After three months of use I am writing this review. The product is solid and hits the mark. It was easy to install and easier to set up via the app. I use the lock daily, and have yet to change the battery. Zero issues. The fingerprint reader scans my finger the first time every time. I really do not know what else to say here, other than, buy it!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: MyLee
from Ontario, California
Verified Purchase:Yes
I love everything Wyze makes because it's affordable and dependable.
I would recommend this to a friend!
Written by a customer while visiting wyze.com