Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Average customer rating
4.4
(1,318 Reviews)
Rating breakdown 1,318 reviews
5 Stars
831
4 Stars
289
3 Stars
148
2 Stars
34
1 Star
16
90%of customers recommend this product.
(
1,012 out of
1,122)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Posted by: Joe
from Spring Hill, Florida
Verified Purchase:Yes
Excellent lock I have had others but this wyze lock bolt is bay far the best fingerprint setup and operation is perfect!! Self lock is excellent would be nice if the app automatically updated without refreshing.
Written by a customer while visiting wyze.com
Posted by: James
from Florida
Verified Purchase:Yes
Wish it had wifi connection lick the lock, I gotta wait to get close enough to connect to Bluetooth to see anything
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 13, 2022
Hello there, we are very sorry to hear your Wyze Lock Bolt is running into some trouble and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: djrae
from Columbia South Carolina
Verified Purchase:Yes
Would not connect. Sporadic control of the lock. A locked work fine when I was at the property but have not been able to control it away from the property
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: John
Verified Purchase:Yes
Easy installation and working like it should. Recommend to anyone looking for keyless entry.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: JeyFL
from Jacksonville, Florida
Verified Purchase:Yes
This lock does not lock your door right away it’s minimum time to lock is 15 seconds you can adjust it to lock the door for more time, but I like the grey original lock the locked the door right away. Buyer beware but it’s pretty good with all the other features
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: H. Stevens
from Maryland
Verified Purchase:Yes
Won’t connect to Alexa , which is one of the main reasons we got it. Connection to phone (to lock and unlock using app is often very slow, taking 15-20 seconds despite having excellent internet signal strength. The “smart” in this smart lock is altogether disappointing.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, July 14, 2022
Hi there, we are very sorry to hear your Wyze Lock Bolt is running into some connectivity trouble and would like to help. As a first step we would recommend checking that your Bluetooth is enabled and you are within Bluetooth range for the connection. For further troubleshooting steps, please refer to this article:
https://support.wyze.com/hc/en-us/articles/5457954238875
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day
https://support.wyze.com/hc/en-us/articles/5457954238875
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day
Written by a customer while visiting wyze.com
Posted by: Tylerwin
from Utah
Verified Purchase:Yes
Better than the old one. We had to load in multiple fingerprints for each user, just to get it to recognize consistently. But now it works flawless (and fast!). It looks nice too.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: JohnM
from GA
Verified Purchase:Yes
Easy installation. Works as advertised. Has functioned perfectly after a couple of months. The log is great to see who has activated the lock
I would recommend this to a friend!
Written by a customer while visiting wyze.com