Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Average customer rating
4.4
(1,341 Reviews)
Rating breakdown 1,341 reviews
5 Stars
840
4 Stars
296
3 Stars
151
2 Stars
37
1 Star
17
90%of customers recommend this product.
(
1,025 out of
1,139)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Posted by: Rodrigo
Verified Purchase:Yes
Easy to install. Took about half an hour to do install and configure. So far, it's working great.
A QR that directs you to a video would be great to aid the installation, youtube was a good resource to make sure I was doing it accordingly.
A QR that directs you to a video would be great to aid the installation, youtube was a good resource to make sure I was doing it accordingly.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: .Margie H
from New York
Verified Purchase:Yes
Loving these locks so far. Work great. Clear directions. Easy to operate!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: drew
from Winona Lake, IN
Verified Purchase:Yes
The lock works great and exactly how it was described. Our entire family of 12 has thoroughly loved using this lock.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: WTSEuser
from East Coast
Verified Purchase:Yes
Lock installed without any issues. Original deadbolt came out. WYSE lock went right into the original hole. No issues on the depth in the jam. Installed and programmed in around 30 mins. Works with no issues.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: B.Woodward
from Grants pass or.
Verified Purchase:Yes
Works as it is supposed to .. made life living in a multi tenement house much easier and secure ! Price is great too .
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Greg
from Carl Junction, MO
Verified Purchase:Yes
Have a couple of these and really like them. Was pleased you came out with the Satin Nickel color!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: AT
from Aliso Viejo, CA
Verified Purchase:Yes
Easy security upgrade for forgetful parents. Helps reduce anxiety for your overburdened parent brain. Eliminates the need to fumble for keys while you're holding all your bags, baby, or whatever.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: SiaraElise
from Tennessee
Verified Purchase:Yes
I want to like this door lock, but I am frustrated with the product. Since installation, I've had to power cycle the lock multiple times to connect my phone via Bluetooth. I use the app to lock the door, but most of the time, I'm waiting for the app to communicate without success. However, I like the style of the lock and it continues to work when the app is malfunctioning. The fingerprint reader doesn't work properly if you don't correctly place your finger. My daughter always uses her code because her fingers give her errors.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, November 25, 2024
Hello, we are sorry to hear the auto-lock feature is running into some trouble and would like to help. Please ensure the auto-lock setting within the Wyze app is enabled and that disable during hours is not set to the time that Wyze Lock Bolt is set to auto-lock. For troubleshooting steps, we would recommend taking a look at this article:
https://support.wyze.com/hc/en-us/articles/5458044861211
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/hc/en-us/articles/5458044861211
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com