Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Average customer rating
4.4
(1,312 Reviews)
Rating breakdown 1,312 reviews
5 Stars
827
4 Stars
288
3 Stars
148
2 Stars
34
1 Star
15
90%of customers recommend this product.
(
1,007 out of
1,116)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Posted by: Humpelmann
from New England
Verified Purchase:Yes
After several months using the Wyze Lock Bolt, I can report that it is very convenient (compared to always having to remember grabbing a key) and reliable. It locks and unlocks quick enough for an impatient person like myself. The fingerprint reader works 95% of the time and when it acts wonky, the keypad is easy enough to use. It was a breeze to install.
Needs 2 additional functions for 5 Stars:
1) A schedule setting to lock at a particular time. I would like to leave auto lock off all day, but then have it lock by itself at say 8pm.
2) A position sensor so it does not auto lock when the door is open. It is very frustrating when it auto lock when the door is open.
1) A schedule setting to lock at a particular time. I would like to leave auto lock off all day, but then have it lock by itself at say 8pm.
2) A position sensor so it does not auto lock when the door is open. It is very frustrating when it auto lock when the door is open.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
3
Would be 5 stars if finger sensor worked better.
on July 15, 2022
Posted by: emadgreek
from Los Angeles Ca
Verified Purchase:Yes
It's good, but the finger sensor is picky. My wife and daughter it does not work. I have to breath on my finger before touching for sensor then it works. Other then that the metal inside is thin compared to other door locks I have so I am a bit worried. Other then that I can use my finger wife and daughter have to punch in codes! Also I did redo my wife and daughters finger prints 3 times, same issue!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Vashti42
from Virginia
Verified Purchase:Yes
We were excited to get this lock and use the fingerprint technology to keep teenagers from sharing codes with friends. However we returned the lock for 2 reasons. 1. No internet connectivity so it could not be controlled remotely or monitored when not at home. 2. No manual key for backup should the battery fail. We gave it 3 stars for the fingerprint technology and the appearance but it failed when compared to other locks on the market. Add wifi (with functionality in your app to see when its locked/unlocked and by who and to lock/unlock remotely) and a key or manual operation option for when the battery fails and you will have a winner.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Andy S.
from Dallas, TX
Verified Purchase:Yes
It works exceptionally well. I really love the biometric reader, and it is a nice peace of mind not having a keyhole to be picked and broken into.
However, something that is very frustrating about this device is that you can't connect to it remotely. Even being on the WiFi network in the house isn't enough, you have to be within range of the device. Also, it provides no notifications. Yes, I can use the Wyze sensor to get a notification when my front door opens, but this should be a basic function.
Combine the connectivity features of the Wyze Lock with the reliability of this one and I think you'd have the perfect lock product
However, something that is very frustrating about this device is that you can't connect to it remotely. Even being on the WiFi network in the house isn't enough, you have to be within range of the device. Also, it provides no notifications. Yes, I can use the Wyze sensor to get a notification when my front door opens, but this should be a basic function.
Combine the connectivity features of the Wyze Lock with the reliability of this one and I think you'd have the perfect lock product
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Steve
from BC, Canada
Verified Purchase:Yes
The lock itself is great!
It's a shame the dimensions of the internal tail that turns the deadbolt latch is too wide to use a standard latch, nor does the tail swivel like a conventional deadbolt lock, but is fixed in its orientation to the thumb turn.
If the tail had these standard attributes, a person could install the lock using an existing deadbolt latch installation, and not have to retrofit with the Wyze deadbolt latch.
In addition, the Wyze deadbolt latch is not the modern/common hammer-in style, but requires the door edge to me mortised, so the Wyze latch can be installed flush with the door edge.
This requires small wood chisels and some skill to make it look good. Fortunately I was a locksmith early in life, and I could do this part, but many would have poor aesthetics.
Also, I will have to leave the lock when I move because of the mortise; I can't reinstall the original hammer-in style latch now.
This part of the system could have been designed much better. I'll attach photos of a hammer-in (round) and mortise (rectangle faceplate) deadbolt latched for clarification, if possible.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Nate
from Port Richey, FL
Verified Purchase:Yes
Over look is great, size amazing, but finger scan doesn’t always work. I changed my finger 3 times, used a different hand as well even my wife had to change her finger twice because the door just didn’t unlock. Also, it takes a few before it reads or connects to use the app, doesn’t unlock on its own like their other door lock item they sell which I personally love because works great and auto unlocks when you get close to the door (hint they should of had made this the same way, maybe in the future)
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Liberal Washington State
Verified Purchase:Yes
Very affordable which is great with all Wyze product's which I own several in different categories. The lock was easy to install, setup and use but the reason for my 3⭐ rating is the fingerprint sensor I have been able to use one time. The other negative is it doesn't come with a manual to walk you through thing's such as getting the fingerprint sensor working, and I should of bought the other lock that connects to my internet instead of WiFi. Other then those couple thing's I do love it!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: 5galloncan
from Cape Coral, FL
Verified Purchase:Yes
For a first time with this design, I think Wyze hit it out of the park. Smooth, quiet and solid. The print reader works, I'd say, 75% of the time, but there are so many variables with a finger print (dirt, moisture, injury, etc.) that alongside being able to use a code, makes this a 5 star when you consider the low price. I replaced a Kwikset coded lock with this and the Wyze has better buttons easier to push, works quieter and moves smoother than the Kwikset. If it had WiFi, it would cost more and be more susceptible to hacking. So still a 5-star.
I would recommend this to a friend!
Written by a customer while visiting wyze.com