Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Average customer rating
4.4
(1,346 Reviews)
Rating breakdown 1,346 reviews
5 Stars
843
4 Stars
296
3 Stars
151
2 Stars
38
1 Star
18
90%of customers recommend this product.
(
1,028 out of
1,143)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Posted by: Breeze by Isla
Verified Purchase:Yes
I love this lock, and the ease of installation. I cannot get my fingerprints to work, as I know, I have very thin ridges if any, I don’t have to worry about keys being lost and I’m thinking of purchasing two more for other outside room doors.
Written by a customer while visiting wyze.com
Customer Rating
4
Easy peezy, closing and opening is a breezy.
on February 5, 2023
Posted by: Kermit in the fog
from Cherry Hill, NJ
Verified Purchase:Yes
Great but could’ve been better with wifi. The bluetooth is okay but sometimes you wanna add somebody to the code list on the fly and it would be great if notifications were made avaiable to who opened the door.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: S
Verified Purchase:Yes
Easy installation and a perfect addition to our wyze family of products
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
1
It stopped working 1 month after installing.
on February 2, 2023
Posted by: GUSRDZ
from MCALLEN
It worked correctly for 4 weeks and then stopped callibrating. It doesn´t lock and it don´t allow callibration.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, February 2, 2023
Hi there, if the calibration is failing for your Wyze Lock Bolt please try the following troubleshooting steps:
-Make sure you are within Bluetooth connection range (16 feet or less).
-Wait a few seconds for Wyze Lock Bolt to connect to your phone before making any changes.
-Make sure your firmware and app are up to date.
-Check that a shared user isn’t modifying your Wyze Lock Bolt at the same time.
-Check the battery life as well (in Settings > Device Info).
-Make sure you are extending the latch all the way. If your door frame recession or dust box area is not permitting the lock to fully extend, please check the article on common door jam solutions.
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Make sure you are within Bluetooth connection range (16 feet or less).
-Wait a few seconds for Wyze Lock Bolt to connect to your phone before making any changes.
-Make sure your firmware and app are up to date.
-Check that a shared user isn’t modifying your Wyze Lock Bolt at the same time.
-Check the battery life as well (in Settings > Device Info).
-Make sure you are extending the latch all the way. If your door frame recession or dust box area is not permitting the lock to fully extend, please check the article on common door jam solutions.
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Keith
from Mission Viejo, California
Verified Purchase:Yes
Great item. Used for the entrance from my garage into the house. Easy open with finger print, when your hands are full.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Al
Verified Purchase:Yes
If your door has all the holes needed already drilled and just replacing the dead bolt it’s a very easy installation. Works great
Written by a customer while visiting wyze.com
Posted by: stu
from chicago
Verified Purchase:Yes
inexpensive simple to install and operate works perfectly ever time
Written by a customer while visiting wyze.com
Posted by: Katie
from Yuma, AZ
Verified Purchase:Yes
Easy enough to install. The kids all thought it’s cool. We bought it for teenager to get in without having to lose a key, and for family to get in while we are out of town. Now I’ll know who’s coming in my house haha.
I would recommend this to a friend!
Written by a customer while visiting wyze.com