Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Average customer rating
4.4
(1,341 Reviews)
Rating breakdown 1,341 reviews
5 Stars
840
4 Stars
296
3 Stars
151
2 Stars
37
1 Star
17
90%of customers recommend this product.
(
1,025 out of
1,139)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Posted by: Willem B
from Manassas VA
Verified Purchase:Yes
I was disappointed. They crippled this otherwise brilliant idea by leaving out WIFI.
The keypad is excellent and works well. The lock also does NOT detect whether the door is ajar.
SO. I am ditching this unit for a Wyze Door Lock. I had such high hopes too.
The deadbolt is well made and installs easily enough.
But add some way to connect to the wifi network. Maybe make a BT/Wifi bridge for it, don't know. But without connecting it to the app so I can open it remotely, etc, its usefulness is limited.
The keypad is excellent and works well. The lock also does NOT detect whether the door is ajar.
SO. I am ditching this unit for a Wyze Door Lock. I had such high hopes too.
The deadbolt is well made and installs easily enough.
But add some way to connect to the wifi network. Maybe make a BT/Wifi bridge for it, don't know. But without connecting it to the app so I can open it remotely, etc, its usefulness is limited.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, May 30, 2022
Hello and thank you for your feedback! We are always looking for ways to improve our products
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: DeAndre Hodo
Verified Purchase:Yes
This bolt looks great and the finger print reader is very convenient. But this product lacks the features of the Wyze Lock (Open door detection, take out the trash, etc.) so, for example, if you leave the door open the app can't detect this and will engage the lock (if that option is enabled). I am hoping that the features from the Wyze Lock will be added. Overall I feel like I made a bad downgrade to get a better aesthetic look at my front door.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, May 31, 2022
Hello and thank you for your feedback! We are always looking for ways to improve our products
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
2
Next one needs to be WiFi connected…not Bluetooth.
on June 28, 2022
Posted by: Jon F
from Orem, UT
Verified Purchase:Yes
I’ve owned the Wyze Lock and now the Wyze Lock Bolt. It’s too bad that the designers didn’t keep the “connected” features of the Lock when creating the Lock Bolt. I can no longer unlock my door remotely. I can’t make changes to the Lock Bolt setting unless within Bluetooth range. Perhaps the next iteration could be WiFi connected and have fingerprint and keypad capabilities…the best of both locks!
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, June 28, 2022
Hello and thank you for your feedback! We are always looking for ways to improve our products
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
3
Auto lock feature leaves a little to be desired
on July 15, 2022
Posted by: Frequent User
from Missouri
Verified Purchase:Yes
It's pretty good for the price. The blue tooth is not strong enough to reach very far in the house. That is disappointing. The major flaw I have could probably be fixed with a software update. I have a schedule set for the auto lock to start at around 9pm and then turn off at 10pm. The problem is that at 9pm the auto lock does not start until you manually lock the door. The solution would be for the lock to auto lock at the scheduled time.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Ed
from Massachusetts
Verified Purchase:Yes
Not so good. Needs features like Wyze deadbolt.
I had to remove it and put the Wyze deadbolt.
I had to remove it and put the Wyze deadbolt.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, July 16, 2022
Hello and thank you for your feedback! We are always looking for ways to improve our products
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Tom
from St Paul MN
Verified Purchase:Yes
Good (you can't beat the price) but here are ideas for improvement: 1. Allow locking at specific time, like the door auto locks at 9pm.
2. Allow locking from phone when you are on home wifi.
3. Somehow improve fingerprint sensor. It's pretty spotty.
2. Allow locking from phone when you are on home wifi.
3. Somehow improve fingerprint sensor. It's pretty spotty.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: E
Verified Purchase:Yes
Almost never connects right away. Has to wait several min to use app
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 22, 2022
Hi there, we are very sorry to hear your Wyze Lock Bolt is running into some connectivity trouble and would like to help. As a first step, we would recommend checking that your Bluetooth is enabled and you are within Bluetooth range for the connection. For further troubleshooting steps, please refer to this article:
https://support.wyze.com/hc/en-us/articles/5457954238875
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/5457954238875
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: The Dude
from Nj
Verified Purchase:Yes
Great device. An auto night time lock feature would be a great option, please add.
I would recommend this to a friend!
Written by a customer while visiting wyze.com