Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Average customer rating
4.4
(1,326 Reviews)
Rating breakdown 1,326 reviews
5 Stars
835
4 Stars
292
3 Stars
148
2 Stars
34
1 Star
17
90%of customers recommend this product.
(
1,018 out of
1,129)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Posted by: Ed
from Massachusetts
Verified Purchase:Yes
Not so good. Needs features like Wyze deadbolt.
I had to remove it and put the Wyze deadbolt.
I had to remove it and put the Wyze deadbolt.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, July 16, 2022
Hello and thank you for your feedback! We are always looking for ways to improve our products
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Tom
from St Paul MN
Verified Purchase:Yes
Good (you can't beat the price) but here are ideas for improvement: 1. Allow locking at specific time, like the door auto locks at 9pm.
2. Allow locking from phone when you are on home wifi.
3. Somehow improve fingerprint sensor. It's pretty spotty.
2. Allow locking from phone when you are on home wifi.
3. Somehow improve fingerprint sensor. It's pretty spotty.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: E
Verified Purchase:Yes
Almost never connects right away. Has to wait several min to use app
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 22, 2022
Hi there, we are very sorry to hear your Wyze Lock Bolt is running into some connectivity trouble and would like to help. As a first step, we would recommend checking that your Bluetooth is enabled and you are within Bluetooth range for the connection. For further troubleshooting steps, please refer to this article:
https://support.wyze.com/hc/en-us/articles/5457954238875
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/5457954238875
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: The Dude
from Nj
Verified Purchase:Yes
Great device. An auto night time lock feature would be a great option, please add.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Amsmith
from Arizona
Verified Purchase:Yes
Mostly works great! A little finicky with the finger print. Not hard to install Wyze made it easy. Looks nice. It’s solid.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Akshay
from Denver co
Verified Purchase:Yes
Works great! Should come with a door open/close sensor so that it doesn't lock when the door's Ajar. Everything else work flawlessly
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
5
Simple lock with Fingerprint and random timed keyc
on January 25, 2023
Posted by: schumia
from Houston, TX
Verified Purchase:Yes
Have used for Wyze Lock for 3 weeks now, all is well, Installation was easy and operation is simple. Even thou there's no capability to connect to wifi and hence operate remotely, but my use case is just need to use fingerprint or code entry to unlock the door without a key. Also, i need the capability to generate a random door code that will time out in a certain duration. This lock satisfies my requirement and is the cheapest lock that can be bought at this price range.
So far happy with my purchase. Waiting to see what is the longevity of the battery life.
So far happy with my purchase. Waiting to see what is the longevity of the battery life.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: JHall
from NE KS
Verified Purchase:Yes
20 minutes to replace existing bolt, 5 min to program all features. More features than any model twice the price. Hefty, solid lock
Written by a customer while visiting wyze.com