Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Average customer rating
4.4 out of 5
4.4
(1,312 Reviews)
Open Ratings Snapshot
Rating breakdown 1,312 reviews
5 Stars
827
4 Stars
288
3 Stars
148
2 Stars
34
1 Star
15
90%of customers recommend this product. 
(
1,007 out of 1,116
)
Best Buy Privacy Policy
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Customer Rating
4 out of 5
4
no key back up
on May 15, 2022
Posted by: ryanobgyn
Verified Purchase:Yes
would like key back up when batteries run out. . Otherwise works well
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
4 out of 5
4
Auto Lock Feature is Buggy
on May 17, 2022
Posted by: Lowjumpingfrog
Verified Purchase:Yes
This product is well made and easy to install. It works well with the Wyze app and does just about everything that it advertises to do. The one feature that I found that does not work is the ability to auto lock the door after a period of it being unlocked. If you specify a time window for this feature not to be enable it fails to work. For example if you don't want the bolt to auto lock from 8am to 8pm and the door is unlock during this period it will not auto lock after 8pm. Too bad this was the feature I was most hoping for.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
5 out of 5
5
Love this lock!
on May 24, 2022
Posted by: Valentina
from Rockville, MD
Verified Purchase:Yes
At first I was a bit intimidated by it thinking that the installation was going to be complicated, but I was so wrong! The installation was super easy, I was able to do in about 15 minutes total. The lock is sturdy and has a beautiful modern look. We’re very happy with it! We love not having to worry about taking our keys out when we get home - our fingertip is all we need. We also have it autolock every 15 minutes which is great for our peace of mind. Not sure how long the battery lasts, it is still going with its original batteries.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
3 out of 5
3
Auto lock feature leaves a little to be desired
on July 15, 2022
Posted by: Frequent User
from Missouri
Verified Purchase:Yes
It's pretty good for the price. The blue tooth is not strong enough to reach very far in the house. That is disappointing. The major flaw I have could probably be fixed with a software update. I have a schedule set for the auto lock to start at around 9pm and then turn off at 10pm. The problem is that at 9pm the auto lock does not start until you manually lock the door. The solution would be for the lock to auto lock at the scheduled time.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Customer Rating
1 out of 5
1
Wyze lock bolt
on July 15, 2022
Posted by: Ed
from Massachusetts
Verified Purchase:Yes
Not so good. Needs features like Wyze deadbolt.
I had to remove it and put the Wyze deadbolt.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, July 16, 2022
Hello and thank you for your feedback! We are always looking for ways to improve our products
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
4 out of 5
4
Close to great.
on July 16, 2022
Posted by: Tom
from St Paul MN
Verified Purchase:Yes
Good (you can't beat the price) but here are ideas for improvement: 1. Allow locking at specific time, like the door auto locks at 9pm.
2. Allow locking from phone when you are on home wifi.
3. Somehow improve fingerprint sensor. It's pretty spotty.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
1 out of 5
1
Connection trash
on July 22, 2022
Posted by: E
Verified Purchase:Yes
Almost never connects right away. Has to wait several min to use app
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 22, 2022
Hi there, we are very sorry to hear your Wyze Lock Bolt is running into some connectivity trouble and would like to help. As a first step, we would recommend checking that your Bluetooth is enabled and you are within Bluetooth range for the connection. For further troubleshooting steps, please refer to this article:

https://support.wyze.com/hc/en-us/articles/5457954238875

If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
5 out of 5
5
Great lock!
on July 24, 2022
Posted by: The Dude
from Nj
Verified Purchase:Yes
Great device. An auto night time lock feature would be a great option, please add.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
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