Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Average customer rating
4.4
(1,326 Reviews)
Rating breakdown 1,326 reviews
5 Stars
835
4 Stars
292
3 Stars
148
2 Stars
34
1 Star
17
90%of customers recommend this product.
(
1,018 out of
1,129)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Posted by: Brian
Verified Purchase:Yes
Since we had a wired bell previously the install was pretty quick and easy. Set it up and started using it within minutes. The video quality is fantastic and I like that you can use other cameras and/or Alexa to hear the doorbell chime!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Bob R
from Monee IL.
Verified Purchase:Yes
The fingerprint entry code does not stay retained in the unit. I have to keep re-entering a code and it only works for 10 minutes.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, May 8, 2025
Hi there! We are very sorry to hear your Wyze Lock Bolt is having a fingerprint issue. As a first step we would recommend making sure there is no debris on the fingerprint sensor by gently wiping it with a cloth. For more in depth troubleshooting steps, please take a look at this article: https://support.wyze.com/hc/en-us/articles/5458134697755 If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective, we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: R. Spoon
from Western MI
Verified Purchase:Yes
Purchased two for the house from the app . Very easy to install & quick.
A friend recommended and Now have multiple cameras, door bells and locks.
A friend recommended and Now have multiple cameras, door bells and locks.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Mike
from Oxnard, Ca
Verified Purchase:Yes
Easy to install and easy to set up. I have a Yale fro my front door and needed one for my side door. I wish I wouldn’t have spent the money oj the Yale door lock now!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: tomdfw1
from Plano, TX
Verified Purchase:Yes
Fingerprint works almost instantaneously...so much better than the Kwikset I replaced it with...and it works with my iPhone app as well. (only BT). Very happy with device. Was super easy to install also!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: VK90
from California
Verified Purchase:Yes
Awesome product. Easy to install and configure to your need. Only thing I wish If Wyze can come up with a cam integrated lock bolt with face recognition for safety purposes.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: LT
Verified Purchase:Yes
Love the new Wyze Lock Bolt. When will we get a Wyze door handle to go with it?
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Travel Dr
from Las Vegas
Verified Purchase:Yes
This is a Bluetooth lock, You cannot open and close it if you are not within 16 feet. Didn’t realize that fact. Very disappointing. Plus the Bluetooth keeps dropping.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, August 1, 2025
Hi there! We’re sorry to hear about your experience with the Wyze Lock Bolt. We understand how frustrating it can be when expectations aren't met. Let us address your concerns:
Bluetooth Range: The Wyze Lock Bolt operates via Bluetooth, which typically has a range of about 16 feet. This design ensures secure and localized access to your lock. However, we understand that this limitation might not meet everyone's needs. If you're looking for remote access, our other smart lock options with Wi-Fi connectivity might be a better fit.
Bluetooth Connection Issues: If the Bluetooth connection keeps dropping, here are a few troubleshooting steps you can try:
Ensure your phone's Bluetooth is turned on and functioning properly.
Check for any obstructions or interference between your phone and the lock.
Make sure the Wyze app and firmware for the lock are updated to the latest version.
We truly value your feedback and would love to help improve your experience. If the issue persists, please don’t hesitate to reach out to our support team for further assistance.
Bluetooth Range: The Wyze Lock Bolt operates via Bluetooth, which typically has a range of about 16 feet. This design ensures secure and localized access to your lock. However, we understand that this limitation might not meet everyone's needs. If you're looking for remote access, our other smart lock options with Wi-Fi connectivity might be a better fit.
Bluetooth Connection Issues: If the Bluetooth connection keeps dropping, here are a few troubleshooting steps you can try:
Ensure your phone's Bluetooth is turned on and functioning properly.
Check for any obstructions or interference between your phone and the lock.
Make sure the Wyze app and firmware for the lock are updated to the latest version.
We truly value your feedback and would love to help improve your experience. If the issue persists, please don’t hesitate to reach out to our support team for further assistance.
Written by a customer while visiting wyze.com