Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Average customer rating
4.4
(1,312 Reviews)
Rating breakdown 1,312 reviews
5 Stars
827
4 Stars
288
3 Stars
148
2 Stars
34
1 Star
15
90%of customers recommend this product.
(
1,007 out of
1,116)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Posted by: Larry M
from Burlingame, CA
Verified Purchase:Yes
Easy to set up. Fingerprint access is fantastic. Great way to not use a key and give other easy access
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Ken S
from Claremont, NH
Verified Purchase:Yes
I bought this lock because of the name and quality of all my other WYZE products. I am sorry to have to give a not so pleasant review, But this one has a problem. I can't get it to calibrate for the opening and closing settings and can't get the fingerprint to work right. It takes the print, but then doesn't unlock the door me. I have submitted two logs but haven't gotten a response.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, November 18, 2024
Hi there! We are very sorry to hear your Wyze Lock Bolt is not unlocking with your fingerprint. As a first step we would recommend making sure there is no debris on the fingerprint sensor by gently wiping it with a cloth. For more in depth troubleshooting steps, please take a look at this article:
https://support.wyze.com/hc/en-us/articles/5458134697755
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/hc/en-us/articles/5458134697755
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Randy
from Airzona
Verified Purchase:Yes
I like the lock ovsr all the only things i dont like is the fact that its not on my wifi where i could unlock it from anywhere and i kind of wish it had a key to use if something went worng with it
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Nstpaul55038
from Lino Lakes, Minnesota
Verified Purchase:Yes
What a fantastic addition to my Wyze system. I love that I don't have any keys to give out and people who don't have a key are given a key code. Love that I know who exactly locks and unlocks the door. It is worth every penny.... One downfall, no WiFi.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Al
from North Vancouver British Columbia.
Verified Purchase:Yes
Its a beautiful lock but I don't like as the finger print does not work all the time and also there is no keys just incase the battery dies
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: SiaraElise
from Tennessee
Verified Purchase:Yes
I want to like this door lock, but I am frustrated with the product. Since installation, I've had to power cycle the lock multiple times to connect my phone via Bluetooth. I use the app to lock the door, but most of the time, I'm waiting for the app to communicate without success. However, I like the style of the lock and it continues to work when the app is malfunctioning. The fingerprint reader doesn't work properly if you don't correctly place your finger. My daughter always uses her code because her fingers give her errors.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, November 25, 2024
Hello, we are sorry to hear the auto-lock feature is running into some trouble and would like to help. Please ensure the auto-lock setting within the Wyze app is enabled and that disable during hours is not set to the time that Wyze Lock Bolt is set to auto-lock. For troubleshooting steps, we would recommend taking a look at this article:
https://support.wyze.com/hc/en-us/articles/5458044861211
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/hc/en-us/articles/5458044861211
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: wergood42
Verified Purchase:Yes
Installation was easy to follow. Having trouble getting more than one thumb print or code input.
Written by a customer while visiting wyze.com
Posted by: Srettel
from Mid-Michigan
Verified Purchase:Yes
So far, no complaints.It installs very similarly to a normal deadbolt. The only issue with the fingerprint reader that I have come across so far is when it's wet and that's normal. Just wipe it off
I would recommend this to a friend!
Written by a customer while visiting wyze.com