Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Average customer rating
4.4
(1,312 Reviews)
Rating breakdown 1,312 reviews
5 Stars
827
4 Stars
288
3 Stars
148
2 Stars
34
1 Star
15
90%of customers recommend this product.
(
1,007 out of
1,116)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Posted by: Dog
from New Mexico
Verified Purchase:Yes
Simple to install operates flawlessly. Not fumbling for keys is great and I haven't lost my fingerprint lately. Really beats fumbling for keys. The code is great. I haven't tried any special access codes or loaned my fingerprint to anyone so not much help there.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Wyatt
Verified Purchase:Yes
I have installed 9 of these on my house so far and love them. I've had no problems the last 8 months and love the functionality they provide, especially at the price point compared to others.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jayson
from North Branch Minnesota
Verified Purchase:Yes
Unreliable, finger print dont always work,four people use it and dont always work
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 15, 2024
Hello there, we are sorry to hear the auto-lock feature is getting into trouble, and would like to help. Please ensure the auto-lock setting within the Wyze app is enabled and that disable during hours is not set to the time that Wyze Lock Bolt is set to auto-lock. For troubleshooting steps, we would recommend taking a look at this article:
https://support.wyze.com/hc/en-us/articles/5458044861211
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/hc/en-us/articles/5458044861211
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
1
Not good connection to you WiFi keep loosing the.
on July 22, 2024
Posted by: Baha Dean Gurkan
from Frederick MD
Verified Purchase:Yes
Not good connection to you WiFi keep loosing the.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 22, 2024
Hello! You will know you are connected to your Wyze Lock Bolt if the Wyze Lock Bolt page says “Connecting” or “Connected.” If the main button is gray and says “Connecting,” it is not yet connected to Bluetooth. You can also check if the settings for Wyze Lock Bolt have some words grayed out (not yet connected) or have all words in black (connected). If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Walter
from Liberty SC
Verified Purchase:Yes
Great lock bolt system. I didn't give 5 stars because it's no Wi Fi and Im not able to change codes from places far away.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Wyze
from California
Verified Purchase:Yes
Easy to install. Works quickly. Simple to program . Has option to program more than one finger print. Also has options to program guest codes
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Bryan S
from Land O Lakes, FL
Verified Purchase:Yes
2nd lock we've purchased - great product, easy to install, reliable, and easy app! Love this product and the company.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Smitty
from Canada
Verified Purchase:Yes
Only issue I have with the locks is that my doors are steel. It's Impossible to get the lock to seal tight on the door. I think I'll either need to Dremel through the steel or 3d print a thicker gasket to seal it up.
I would recommend this to a friend!
Written by a customer while visiting wyze.com