Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Average customer rating
4.4
(1,346 Reviews)
Rating breakdown 1,346 reviews
5 Stars
843
4 Stars
296
3 Stars
151
2 Stars
38
1 Star
18
90%of customers recommend this product.
(
1,028 out of
1,143)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Posted by: Will
from Gainesville, FL
Verified Purchase:Yes
Great product, easy to install and set up! I like setting up different users so that I know who came in and when. Especially non-family that make infrequent stops like the dog sitter or house cleaner. No more need for Keys!!!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: RCGz
from Dallas, TX
Verified Purchase:Yes
Loved the ease if installation and the fingerprint feature. So easy.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Joyce
from Orlando, FL
Verified Purchase:Yes
Not too happy!! Purchased two of these and entered my fingerprint on both doors, shows on both doors; however my fingerprint don’t work on either door!! Frustrating and Aggravating but most of all, EXPENSIVE!! This is completely unbelievable. I have redone this several times and still does not recognize my fingerprint!! Should have kept my KwikSet lock!
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeKent, May 13, 2022
Hello and thank you for your feedback on the Wyze Lock Bolt. We are sorry to hear that you are having complications with the fingerprint of your device. Please check this link for some troubleshooting steps that will help in fixing the issue:
https://support.wyze.com/hc/en-us/articles/5458134697755
Also, if you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/5458134697755
Also, if you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Ashley
from McCordsville, IN
Verified Purchase:Yes
The lock bolt was SO easy to install and set up! It looks amazing and works very well!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: JKJO
from Portland, Oregon
Verified Purchase:Yes
Easy installation, easy to use, and looks great! Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Al
Verified Purchase:Yes
Works great. I like that it has no key and not connected to the internet.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Imrubicon
from Texas
Verified Purchase:Yes
Easy setup and install. Easier than a major store brand
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: EricAZ
from Phoenix
Verified Purchase:Yes
Great Lock, easy to install, easy to use....What else could you ask for.... Wyze not make the purchase....
I would recommend this to a friend!
Written by a customer while visiting wyze.com