Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Average customer rating
4.4
(1,313 Reviews)
Rating breakdown 1,313 reviews
5 Stars
828
4 Stars
288
3 Stars
148
2 Stars
34
1 Star
15
90%of customers recommend this product.
(
1,008 out of
1,117)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Posted by: Tara Switzer
from Bedford, Virginia
Verified Purchase:Yes
Love this! Super easy to install (my holes were already in place) so, I just had to screw it together. I love that I don’t need a key & I can just get into the house with my fingerprint. My 9 year old has no issue using a code to get inside. It’s super easy!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Andy
from Hurricane, UT
Verified Purchase:Yes
I cannot connect to it on my phone when I am away from home.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Customer Rating
2
Takes a long time to connect to app when not home.
on February 28, 2024
Posted by: Ashe
from Virginia
Verified Purchase:Yes
It has a hard time connecting to the app when I’m not home. Takes FOREVER!!! Which doesn’t come in handy when in a rush.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, February 28, 2024
Hi there, we are very sorry to hear your Wyze Lock Bolt is running into some connectivity trouble and would like to help. As a first step, we would recommend checking that your Bluetooth is enabled and you are within Bluetooth range for the connection. For further troubleshooting steps, please refer to this article:
https://support.wyze.com/hc/en-us/articles/5457954238875
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/5457954238875
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Kyle K
from Dayton, OH
Verified Purchase:Yes
Clear directions made installation easy, works great and looks good.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Wyze Fan
from Austin TX
Verified Purchase:Yes
Works wonderful. Can create multiple fingerprints and personalized pins for all members of the family. And remote unlock.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Susan
from CT
Verified Purchase:Yes
Works well but not on WiFi. If you’re not right near it you can’t see who has entered or left.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: A.Scott
from Florida
Verified Purchase:Yes
Bought this because I already have a Wyze camera that I love and needed to replace my door lock. I absolutely love how it looks & it works great!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Mattie
from DeKalb, Illinois
Verified Purchase:Yes
Bluetooth only smart lock with finger print reader and key pad. No key lock so it can't be picked. The nickel finish pairs perfectly with my nickel hardware. The USB backup port is great if the batteries die. You'll only need a phone charger or portable battery to give it enough juice to unlock it the batteries die. Install was easy and the finger print reader is pretty good. You can unlock it with your phone within Bluetooth range and you can even assign one time pass codes for guests. It shows lock/unlock history along with any issues. I would highly recommend this lock. I'm hopeful in the future that wyze would offer this lock with wifi capabilities with gateway or self contained.
I would recommend this to a friend!
Written by a customer while visiting wyze.com