Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Average customer rating
4.4
(1,314 Reviews)
Rating breakdown 1,314 reviews
5 Stars
828
4 Stars
288
3 Stars
148
2 Stars
34
1 Star
16
90%of customers recommend this product.
(
1,008 out of
1,118)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Posted by: Rob
from Anderson, SC
Verified Purchase:Yes
This is a very nice deadbolt lock. It operates very smoothly which makes quite a difference to me. I just replaced a Kwikset digital deadbolt lock because it didn't operate smoothly and had a bit of a catch. This caused the lock to deplete the batteries very quickly. I do like the fingerprint and digital keypad unlock function, however I do wish it still had a regular keyed lock as well, in case the batteries were too weak or dead to lock or unlock.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: COS
Verified Purchase:Yes
Love the fingerprint scan, and how easy it is to share. Easy to install with very good step-by-step instructions.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Par
from washington state
Verified Purchase:Yes
not impressed - it’s no convenient to only connect via blue tooth it takes a while and it fails sometimes and finger printing failed numerous times
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, May 10, 2023
Hi there, we are very sorry to hear your Wyze Lock Bolt is running into some connectivity trouble and would like to help. As a first step, we would recommend checking that your Bluetooth is enabled and you are within Bluetooth range for the connection. For further troubleshooting steps, please refer to this article:
https://support.wyze.com/hc/en-us/articles/5457954238875
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/5457954238875
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Pittsburgh, PA.
Verified Purchase:Yes
Awesome price sardine products!! We love all the Wyze products.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: rthill3
Verified Purchase:Yes
I have been very pleased! Feels strong…gives me comfort in knowing it’s safe!!!
Written by a customer while visiting wyze.com
Posted by: Jay
Verified Purchase:Yes
I can not speak on how the door lock works itself because I am waiting to install it on a new house that I just bought. Although just from holding it in my hand I can tell that it is very good quality. I'm not a locksmith but from what I can tell its made very well. It has some weight to it and feels very finished. I really cant wait to install it and see how it works.
Written by a customer while visiting wyze.com
Posted by: Cgoltz
Verified Purchase:Yes
Easy to install. The finger print access was a little tricky for some of the family but the code always works.
Written by a customer while visiting wyze.com
Posted by: Yeyo
Verified Purchase:Yes
This device is only blue tooth compatible, I thought it would pair to my WiFi and keep track of it like all other Wyze devices I possess, NOT!
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com