Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Average customer rating
4.4
(1,314 Reviews)
Rating breakdown 1,314 reviews
5 Stars
828
4 Stars
288
3 Stars
148
2 Stars
34
1 Star
16
90%of customers recommend this product.
(
1,008 out of
1,118)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Posted by: Alisa
from Nebraska
Verified Purchase:Yes
Did not work as expected. Fingerprint only works if phone has the app open and within range.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, April 5, 2023
Hi there! We are very sorry to hear your Wyze Lock Bolt is not unlocking with your fingerprint. As a first step, we would recommend making sure there is no debris on the fingerprint sensor by gently wiping it with a cloth. For more in-depth troubleshooting steps, please take a look at this article:
https://support.wyze.com/hc/en-us/articles/5458134697755
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/hc/en-us/articles/5458134697755
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Roxanne
from Somerset, PA
Verified Purchase:Yes
Really like it. Easy to install. At times the app doesn't work to lock & unlock. I have to close the app & reopen it for it to work.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jon
from Madison, Wi
Verified Purchase:Yes
I love this lock. I ended up buying a second and might purchase a third as well. The fingerprint and touch pad is much less finicky than the other wyze lock.
Written by a customer while visiting wyze.com
Posted by: Kent
from Ohio
Verified Purchase:Yes
Great lock especially like the variable auto lock up to 15 minutes. My last lock had a maximum of 4 minutes.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Sam
from Maine
Verified Purchase:Yes
Works like it should. The fingerprint reader is a little touchy if you dont get it on the first 2 times then just punch in code because after 4 times wrong it starts making all sorts of noises and locks you out. Wish it had a back up key.... and also wish that it was wifi compatable. Not much use for it since it doesnt work if your not home
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Moonray
from Cincinnati
Verified Purchase:Yes
Very solid and easy to use. This is the best smart lock we’ve used so far between homes. I love that it integrates with the rest of our Wyze products. We think this is the strongest product offering yet lol
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jim
from Mesquite, NV
Verified Purchase:Yes
I found the lock bolt easy to install and program. I'm still working on getting the finger print to work.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Linda Kreitner
from Sainte Genevieve, MO
Verified Purchase:Yes
Totally a great lock for the door! Installed in minutes and has so many nice features! Very happy with our purchase!
I would recommend this to a friend!
Written by a customer while visiting wyze.com