Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Average customer rating
4.4
(1,346 Reviews)
Rating breakdown 1,346 reviews
5 Stars
843
4 Stars
296
3 Stars
151
2 Stars
38
1 Star
18
90%of customers recommend this product.
(
1,028 out of
1,143)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Posted by: Phil
from galveston tx
Verified Purchase:Yes
Easy to use and install. I bought two, but when then temp nears 40 deg C one of the lock's won't accept fingerprints. Just beeps. Need to use phone to unlock then. Software might need update, I bought when released.
Written by a customer while visiting wyze.com
Posted by: Stefon
Verified Purchase:Yes
Unfortunately the lock seems to have already stopped working properly.
Response from wyze.comBy WyzeCarmelita, July 8, 2022
Hello there, we are very sorry to hear your Wyze Lock Bolt is running into some trouble and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Eddie D
from Virginia Beach, VA
Verified Purchase:Yes
Very easy to install when replacing an existing dead bolt. The item has more and better features than the ones sold at the local stores.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Nighthawk70
from Columbus, OH
Verified Purchase:Yes
The lock is super easy to install, and works great. I like how the keypad is easily concealable, and the fingerprint reader works 99.99% of the time perfectly. The .01% is definitely me. The lock motor while it's a little louder is much more powerful and faster which is fine by me as I can hear it through my door knowing it's locking or unlocking.
One feature I miss from their other product is the door open/ajar function. Missing this renders the auto-lock unusable for me. Please in v2 of this product, find a way to include the sensor to detect this.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Perry Hall
from Biloxi, MS
Verified Purchase:Yes
Love it, works as advertised. Fingerprint reader works 90% of the time which is great. Unlocks VERY fast. No waiting. You finger is the key. I recommend learning in a few fingers.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jdubya
from Hampton, NH
Verified Purchase:Yes
Easy install, fingerprint works great, love it!!!!!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Bob G
from Dallas
Verified Purchase:Yes
It's a great device overall with fingerprint recognition as I don't have to carry my keys all the time. I don't even have to use fingerprint recognition to lock, just hit lock button. However the deadbolt cannot have any drag, and must align perfectly as it causes malfunction error.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: GM
from DC metro area
Verified Purchase:Yes
Wyze lock bolt works very well. Fingerprint sensor unlocks very quickly. I really like being able to hide my code by entering extra numbers. It was easy and quick to install, set up was easy.
I would recommend this to a friend!
Written by a customer while visiting wyze.com