Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Average customer rating
4.4
(1,346 Reviews)
Rating breakdown 1,346 reviews
5 Stars
843
4 Stars
296
3 Stars
151
2 Stars
38
1 Star
18
90%of customers recommend this product.
(
1,028 out of
1,143)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Posted by: djrae
from Columbia South Carolina
Verified Purchase:Yes
Would not connect. Sporadic control of the lock. A locked work fine when I was at the property but have not been able to control it away from the property
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: James
from Florida
Verified Purchase:Yes
Wish it had wifi connection lick the lock, I gotta wait to get close enough to connect to Bluetooth to see anything
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 13, 2022
Hello there, we are very sorry to hear your Wyze Lock Bolt is running into some trouble and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Joe
from Spring Hill, Florida
Verified Purchase:Yes
Excellent lock I have had others but this wyze lock bolt is bay far the best fingerprint setup and operation is perfect!! Self lock is excellent would be nice if the app automatically updated without refreshing.
Written by a customer while visiting wyze.com
Posted by: Bob C
from Texas
Verified Purchase:Yes
Great product! Easy to install and setup. I would highly recommend.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: C-
from Vancouver, BC, Canada
Verified Purchase:Yes
Deadbolt does not allow removal of rectangular plate to accommodate just the round deadbolt hole on side of door. Wish it were known before purchase.
I would recommend this to a friend!
Response from wyze.comBy WyzeCarmelita, July 13, 2022
Hello there, we are very sorry to hear your Wyze Lock Bolt is running into some trouble and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Ty
Verified Purchase:Yes
Very easy to setup/install and use in the Wyze app
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anaheim resident
from Anaheim CA
Verified Purchase:Yes
It was easy to install and works as promised, I'm happy with my lock bolt.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Matt F
from Boston, MA
Verified Purchase:Yes
First off we think this lock is great! It was very easy to install, it's very fast to lock and unlock and is very quiet. Finger print reader is very fast but has a tough time with children's fingers as they are smaller. Auto lock feature is great but only issue is if we leave the door open it will auto lock after the set time and not realize the door is not closed. Really enjoying it so far.
I would recommend this to a friend!
Written by a customer while visiting wyze.com