Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Average customer rating
4.4
(1,313 Reviews)
Rating breakdown 1,313 reviews
5 Stars
828
4 Stars
288
3 Stars
148
2 Stars
34
1 Star
15
90%of customers recommend this product.
(
1,008 out of
1,117)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Posted by: JSam
from Noblesville IN
Verified Purchase:Yes
This is a great option to the Wi-Fi version we bought a few weeks ago for my parents. The only problem I’ve had is that it still wants to auto-lock even when the door is open. Still working on that.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: J
Verified Purchase:Yes
The lock’s finger print doesn’t respond well.
Won’t unlock easily. Working late nights trying to get in quickly is difficult
Won’t unlock easily. Working late nights trying to get in quickly is difficult
Response from wyze.comBy WyzeKent, May 8, 2022
Hello and thank you for your feedback and we are sorry to hear that you are having complications with the finger print of your Wyze Lock Bolt. Please try to check this link that will help in fixing the issue:
(https://support.wyze.com/hc/en-us/articles/5458134697755-Fingerprint-Troubleshooting)
Also, you may reach out to our Wizards team at (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
(https://support.wyze.com/hc/en-us/articles/5458134697755-Fingerprint-Troubleshooting)
Also, you may reach out to our Wizards team at (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Wyzelover
from Atlanta
Verified Purchase:Yes
Looks beautiful on my dark colored door. Biometric scanner is a game changer at this price. I hope Wyze comes up with a bridge to enable WiFi capabilities in the future without needing to change the lock itself. The only complaint is that it takes a while sometimes for the app to connect to the lock. Hope Wyze fixes this with an update.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Daniel
from Va
Verified Purchase:Yes
Sleek, and functional. Thumb print reader is nice and fast. Really miss the auto lock on closing the door, and the wifi connection to see if door is open or shut.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Gilberto
from Austin, TX
Verified Purchase:Yes
Easy to install, fingerprint detection works nicely, we were able to add all family members fingerprints and personal pins, seems well constructed, although I have the impression that the previous one (which I also own) has higher quality materials.
Overall very satisfied! I highly recommend it!
Overall very satisfied! I highly recommend it!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
Verified Purchase:Yes
Great concept, I hope future updates will make it even better.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Dan
Verified Purchase:Yes
I like it a lot. Very easy to install and configure. I guess if I think something could be improved, I can’t give it a full 5 star.
I wish the knob had some kind of mark on it so I can see it from a distance that the lock is in the locked or unlocked position. With the back being all black. It’s hard to see the knob position. Even a little mark would help. Thanks.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: CJ
from Indiana
Verified Purchase:Yes
Con - Keeps disconnecting form my phone, and this smart lock doesn't have wifi connection.
Pro- opening door with fingerprints and keypad.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeKent, May 8, 2022
Hello, we are sorry to hear about the connectivity trouble with your Wyze Lock Bolt in the app. Please check if your Wyze app is updated and that your Bluetooth is on.
Also, if you have not already, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Also, if you have not already, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com