Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Average customer rating
4.4
(1,346 Reviews)
Rating breakdown 1,346 reviews
5 Stars
843
4 Stars
296
3 Stars
151
2 Stars
38
1 Star
18
90%of customers recommend this product.
(
1,028 out of
1,143)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Posted by: WYZE SUPPORTER
from Missouri
Verified Purchase:Yes
It's awesome! Love everything about it! So much better and a lot less expensive than competition.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Irish
from New York
Verified Purchase:Yes
Love this lock!
Super easy to install if you already have a dead bolt. Super easy to set.
Love the self lock feature.
Best thing EVER..ability to power it with phone if batteries die!! Awesome idea.
Added bonus..Blue tooth connection to phone.
Guys, stick a camera in this thing!! Why would anyone use a door bell camera if there was a camera in this lock.
Super easy to install if you already have a dead bolt. Super easy to set.
Love the self lock feature.
Best thing EVER..ability to power it with phone if batteries die!! Awesome idea.
Added bonus..Blue tooth connection to phone.
Guys, stick a camera in this thing!! Why would anyone use a door bell camera if there was a camera in this lock.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Nate
Verified Purchase:Yes
Doesn’t connect to network. Can’t control remotely other than Bluetooth.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: sirobin171
from Florida
Verified Purchase:Yes
Pretty good. Fairly easy to install, works pretty good, one complaint is when it rains it beeps constantly, I guess it is water hitting the finger print sensor and falsely detecting a finger, hope they fix this with an update at some point.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Zendong
from San Francisco Bay Area
Verified Purchase:Yes
Very happy with this lock. We have very easy and quick access to our house without using keys anymore. Will consider buying additional locks for other doors later.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Elmer
Verified Purchase:Yes
The installation and setup is easy. However, the fingerprint sensor doesn't work well and it may only work 30% of the time. I try to reset the lock and create new fingerprint setting again but it still doesn't work well. It is really disappointed.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 15, 2022
Hi there, to create a fingerprint for your Wyze Lock Bolt please follow these steps:
-In the Wyze app, select the Wyze Lock Bolt.
-Go to Settings.
-Navigate to Access Settings.
-Select Add Fingerprint.
-If you haven't already, you’ll need to accept the Fingerprint Permission Request pop-up.
-Place your finger on the fingerprint scanner then lift your finger off the fingerprint scanner.
-If there is no beep, check that the Wyze Lock Bolt has new batteries and that they are installed correctly.
-Rotate your finger slightly, then place your finger on the fingerprint scanner again. Repeat this process until the scanning process is complete (8/8 scans).
Please note that all 8 scans must be completed within 40 seconds or you will see a timeout message and will have to start over. If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-In the Wyze app, select the Wyze Lock Bolt.
-Go to Settings.
-Navigate to Access Settings.
-Select Add Fingerprint.
-If you haven't already, you’ll need to accept the Fingerprint Permission Request pop-up.
-Place your finger on the fingerprint scanner then lift your finger off the fingerprint scanner.
-If there is no beep, check that the Wyze Lock Bolt has new batteries and that they are installed correctly.
-Rotate your finger slightly, then place your finger on the fingerprint scanner again. Repeat this process until the scanning process is complete (8/8 scans).
Please note that all 8 scans must be completed within 40 seconds or you will see a timeout message and will have to start over. If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Seattle
Verified Purchase:Yes
It was an easy install and just as easy to program and set up. Great features, solid build, and great value for the money.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
3
Would be 5 stars if finger sensor worked better.
on July 15, 2022
Posted by: emadgreek
from Los Angeles Ca
Verified Purchase:Yes
It's good, but the finger sensor is picky. My wife and daughter it does not work. I have to breath on my finger before touching for sensor then it works. Other then that the metal inside is thin compared to other door locks I have so I am a bit worried. Other then that I can use my finger wife and daughter have to punch in codes! Also I did redo my wife and daughters finger prints 3 times, same issue!
I would recommend this to a friend!
Written by a customer while visiting wyze.com