Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Average customer rating
4.4
(1,315 Reviews)
Rating breakdown 1,315 reviews
5 Stars
828
4 Stars
289
3 Stars
148
2 Stars
34
1 Star
16
90%of customers recommend this product.
(
1,009 out of
1,119)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Black
Posted by: Everett
from Ohio
Verified Purchase:Yes
Want to start off by saying I love Wyze product and have never had any problems with anything they make so far. But why can't i unlock or lock this from anywhere?
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Ross
Verified Purchase:Yes
I wish it was wifi/smart home capable... but other than that, it performs nicely.
Written by a customer while visiting wyze.com
Posted by: Gdav
from Mn
Verified Purchase:Yes
It's a great idea but i already have Issues with the fingerprint not working 100%. Didn't know it doesn't have wifi capabilities.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeKent, September 24, 2022
Hi there, thank you for your feedback and we are sorry to hear that you are having complications with the fingerprint feature of your Wyze Lock Bolt. Please check this link for some troubleshooting steps that will help in fixing the issue: (https://support.wyze.com/hc/en-us/articles/5458134697755)
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Jonathon Gray
from Ohio
Verified Purchase:Yes
When the kids need to stop by and help out Mom/Grandma and she isn’t home we don’t have to go find the right key…(she has a different key for each door. We were able to add a deadbolt to the one door that did not have a deadbolt and now she can share the code with the kids. Very easy to use and when the lower was out and her garage door didn’t work, the Wyze Bolt made it easy for her to get in the house as it doesn’t depend on internet or power from the house. Great lock/bolt and keypad set-up - very easy to setup.
Written by a customer while visiting wyze.com
Posted by: Brittany R
from Edmond, OK
Verified Purchase:Yes
UI in the app seems to lag in updating the status of the locks. Haven’t been able to get my sons fingerprint to work yet.
And would like to be able to change the bolt action so that it doesn’t matter which way a door opens, if it is locked the bolt is vertical. This is not the case for 2 of our locks.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: rich5000
from California
Verified Purchase:Yes
Would buy more of these if available in gold or silver.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jon
from Connecticut
Verified Purchase:Yes
SUPER easy to install, regardless of how handy you are. Easy to set up with the app, and has worked perfect this far.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: F. Alberto
from Baltimore, MD
Verified Purchase:Yes
This was easily one of the best purchases I’ve made in home automation. I love the fingerprint sensor and the look of the lock and keypad. It’s unobtrusive and very modern looking. I love the digital functionalities in the app—auto lock, key codes, etc. Great product; great purchase!
I would recommend this to a friend!
Written by a customer while visiting wyze.com