Customer reviews from Samsung US
Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Average customer rating
4.6
(266 Reviews)
Rating breakdown 266 reviews
5 Stars
216
4 Stars
23
3 Stars
6
2 Stars
4
1 Star
17
92%of customers recommend this product.
(
196 out of
214)
Customer Reviews for Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Customer Rating
1
Terrible
on August 31, 2024
Posted by: Jamie
from Orlando, FL
I purchased the washer and drier set in May. I quickly found I cannot wash anything on any setting other than “Deep wash”. If I chose any other setting whatever I am washing does not even get fully wet. Whatever water sensor does not put enough water in the tub to soak the load.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
2
Response from Samsung USBy SEA Care, September 2, 2024
Jamie, we aim to provide you with a hassle-free experience while using your washer. Let us help you.
We suggest referring to the resources below to address your washer's performance. Please click the link and hyperlinks and watch the instructional video for tips.
The washing machine does not fill with enough water:
https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147493639, to help our team pull up your information when you message us.
Have a great day.
-John
We suggest referring to the resources below to address your washer's performance. Please click the link and hyperlinks and watch the instructional video for tips.
The washing machine does not fill with enough water:
https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147493639, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Cleans nicely
on November 2, 2024
Posted by: Anonymous
from Des Moines IA
[This review was collected as part of a promotion.] Works very well, had to replace my old samsung washer and very happy with washer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
I WOULD NOT buy another one!
on June 18, 2025
Posted by: Unhappy
[This review was collected as part of a promotion.] Constantly in "unbalanced load" mode. Cycle times are excessive. I WOULD NOT buy another one!
Response from Samsung USBy SEA Care, June 19, 2025
Hello there,
We understand the importance of a working washing machine in your household. Let's get this taken care of.
Please refer to the resources below to rectify your concerns with your washer. Please click the link and hyperlinks for tips.
Samsung washing machine spins poorly (See steps A, B, E, and F):
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Cycles, settings, and features on your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS10001016/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149646092, to help our team locate your information when you message us.
Have a great day.
-John
We understand the importance of a working washing machine in your household. Let's get this taken care of.
Please refer to the resources below to rectify your concerns with your washer. Please click the link and hyperlinks for tips.
Samsung washing machine spins poorly (See steps A, B, E, and F):
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Cycles, settings, and features on your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS10001016/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149646092, to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
If you have pets this is a must buy
on December 30, 2023
Posted by: Hkelly
from Runnells Iowa
Just bought this washer last night. I have done three loads of laundry clothes bedding and rugs. I absolutely love this washer. We have two dogs and I can tell a difference with our dark color clothes not being covered in dog hair. Someday hopefully I will get the matching dryer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great if you have pets
on October 29, 2024
Posted by: Animalfamily
[This review was collected as part of a promotion.] We have a cats and dogs so there is a lot of hair. This is the best washer we have had that really does a great job with it. Clothes come out great and the easy to clean hair traps are wonderful
Written by a customer while visiting Samsung US
Customer Rating
5
Great Washer
on January 17, 2025
Posted by: Jpynenberg
[This review was collected as part of a promotion.] This thing is great. We can now wash our king size comforters and not take them somewhere else
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 3, 2025
Posted by: Reemeg
[This review was collected as part of a promotion.] But Samsung washers are great I love them especially when I put it on Wi-Fi and they alert my phone whenever they're finished I could either start the dryer again with the Wi-Fi or what they're great I love it
Written by a customer while visiting Samsung US
Customer Rating
2
Frustration in the laundry room
on July 10, 2025
Posted by: Nessa
from Eunice La
My washer is only 5years old. Balancing and spinning part of the cycle is very frustrating, it wash the clothes repeatly to Balance the cycle even when there is not much clothing in the washer. Not to mention, making the water bill higher. I has my previous washer almost 10 years wirh no problems, the only reason i brought this machine is change out old appliances.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
4
Response from Samsung USBy SEA Care, July 11, 2025
Hello Nessa,
We are aware of the significance of having a functional appliance at home. We are here to assist you with your washer.
We recommend checking the link below for steps to help with your washer. Click on the embedded words and choose "No" under "Did this resolve your issue?" to access the complete steps.
Samsung washing machine spins poorly
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1149945537) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We are aware of the significance of having a functional appliance at home. We are here to assist you with your washer.
We recommend checking the link below for steps to help with your washer. Click on the embedded words and choose "No" under "Did this resolve your issue?" to access the complete steps.
Samsung washing machine spins poorly
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1149945537) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US