Customer reviews from Samsung US
Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Average customer rating
4.6
(266 Reviews)
Rating breakdown 266 reviews
5 Stars
216
4 Stars
23
3 Stars
6
2 Stars
4
1 Star
17
92%of customers recommend this product.
(
196 out of
214)
Customer Reviews for Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Customer Rating
5
Dog mom
on January 29, 2024
Posted by: MPoole
from Poolesville, MD
[This review was collected as part of a promotion.] Absolutely love this washer! Works great with multiple pets.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very easy to use
on February 12, 2024
Posted by: Cspw
from Port Orange Fl
[This review was collected as part of a promotion.] We have had it for a couple months now, and are very happy with this purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible washer
on June 13, 2025
Posted by: Tonil
from Mattoon il
I've never been so dissapointed in a washer! 1st thing I've bought brand new and there is nothing good about it. You can hardly put anything in it and it gets off balance! It has stained my clothes and i cleaned the inside over and over. With no agitator it balls all the clothes up to make it a full time job unknotting everything. So far I haven't found anything good about it! Would love to give it back!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, June 16, 2025
We care about the betterment of your washer, Tonil. Let us help you out.
Please refer to the links below to rectify your washer's concerns. Browse over the hyperlinks for tips.
Samsung washing machine spins poorly (See steps A, B, E, and F):
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Laundry is stained or damaged after using a Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
Laundry is tangled or wrinkled after washing:
https://www.samsung.com/us/support/troubleshooting/TSG01218323/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149600320, to help our team pull up your information when you message us.
Have a great day.
-John
Please refer to the links below to rectify your washer's concerns. Browse over the hyperlinks for tips.
Samsung washing machine spins poorly (See steps A, B, E, and F):
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Laundry is stained or damaged after using a Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
Laundry is tangled or wrinkled after washing:
https://www.samsung.com/us/support/troubleshooting/TSG01218323/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149600320, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
2
Only good for decoration
on September 21, 2024
Posted by: Yamy
from Florida
I bought this product about 10 days ago, clothes are basically wet coming out the washer and the dryer is not HOT enough to dry the clothes, had run 3 cycles for nyvtowels to get dry. The two start is inly for presentation as they looks beautiful! Will call the store to find my return options
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA Care, September 23, 2024
We aim to provide you with a hassle-free experience while using your washing machine, Yamy. Let us help you.
Please refer to page 61 of the washer's manual under troubleshooting (See "Load is wet at the end of the cycle") to improve your washer's performance:
https://downloadcenter.samsung.com/content/UM/202407/20240725163749475/OID64668_IB_WA7550C_EN.pdf
If your dryer is not hot enough, please click the link and hyperlinks for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147549556, to help our team pull up your information when you message us.
Have a great day.
-John
Please refer to page 61 of the washer's manual under troubleshooting (See "Load is wet at the end of the cycle") to improve your washer's performance:
https://downloadcenter.samsung.com/content/UM/202407/20240725163749475/OID64668_IB_WA7550C_EN.pdf
If your dryer is not hot enough, please click the link and hyperlinks for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147549556, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible all around
on February 3, 2025
Posted by: Rach
from Orlando fl
The washer line leaks and they said they can’t do anything about it. One day after our 2 week window…. Absolutely ridiculous consumer service. No help whatsoever. So I have to turn the hot water on and off and even if I wash the clothes in cold water it throws a code and I have to deal with that for about 30 minutes and try again. Also the dryer will be on regular dry mode and I’ll every time have to go back and turn The machine on time dry so it will actually finish drying because it thinks they are dry on regular mode. Then my clothes are sitting there damp and disgusting. Worst machines I’ve ever used. Also. Can’t save the settings so I change the hot water (I don’t like using hot water) every time I use it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, February 5, 2025
Hello Rach,
We understand your frustration about your washer and dryer. We would love to assist you.
We shared a link below to help with the error code on your washer. Check the code's steps, click the embedded words, and watch the video if available.
The washing machine displays an error code
https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code
We suggest contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories to check the availability and compatibility of your washer's water line.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am–6:30 pm EST, Monday–Friday.
Additionally, here's a link to help you with your clothes that are still wet after using the dryer. Please select the bullet that most closely matches your experience, check for any embedded words along the steps, and watch the video completely.
Clothes are not dry after using the Samsung dryer
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148334808) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We understand your frustration about your washer and dryer. We would love to assist you.
We shared a link below to help with the error code on your washer. Check the code's steps, click the embedded words, and watch the video if available.
The washing machine displays an error code
https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code
We suggest contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories to check the availability and compatibility of your washer's water line.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am–6:30 pm EST, Monday–Friday.
Additionally, here's a link to help you with your clothes that are still wet after using the dryer. Please select the bullet that most closely matches your experience, check for any embedded words along the steps, and watch the video completely.
Clothes are not dry after using the Samsung dryer
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148334808) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy
on April 8, 2025
Posted by: Kidsclothes3
from Tuscaloosa,AL
If I could give it zero stars I would. Do not buy this washer. Terrible design. We cannot even wash clothes due to constantly out of balance. We have had it maybe a year. I don’t even want to pay to fix it I just will have to break down and replace so I do not have to deal with this anymore
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Rodel, Samsung Care, April 9, 2025
Hi there,
We can feel your disappointment with this washer. We are here to assist you.
Please see pages 61 to 63 of the user manual for steps to take when the washer is getting an unbalanced error.
https://downloadcenter.samsung.com/content/UM/202407/20240725164005396/OID67143_IB_WA7100C_EN.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148746879), and it will help our team pull up your information.
^Rodel
We can feel your disappointment with this washer. We are here to assist you.
Please see pages 61 to 63 of the user manual for steps to take when the washer is getting an unbalanced error.
https://downloadcenter.samsung.com/content/UM/202407/20240725164005396/OID67143_IB_WA7100C_EN.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148746879), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible machine
on June 16, 2025
Posted by: Sbassi
Do not buy this washing machine unless you want it to last for only 4 yrs. It has been made with inferior parts that cannot possibly balance a load of laundry. Not only that , your electric and water bill will skyrocket because it keeps adding water to spin again and again to try to balance the load . My last wash took 4 1/2 hrs .
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ernest, SEA Care, June 16, 2025
Hi Sbassi,
Making sure your washer completes a cycle is important for keeping your clothes clean. Let's get the necessary information to ensure your washer is running smoothly.
The link below will help you balance the washer and ensure it completes a cycle. Please follow the instructions and learn more by checking the hyperlinks. If the steps didn’t resolve your issue, please click “No” for more help.
Samsung washing machine spins poorly:
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Should you need more assistance with the washer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149599046) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Making sure your washer completes a cycle is important for keeping your clothes clean. Let's get the necessary information to ensure your washer is running smoothly.
The link below will help you balance the washer and ensure it completes a cycle. Please follow the instructions and learn more by checking the hyperlinks. If the steps didn’t resolve your issue, please click “No” for more help.
Samsung washing machine spins poorly:
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Should you need more assistance with the washer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149599046) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
5
Great Machine
on October 31, 2024
Posted by: Shawn
[This review was collected as part of a promotion.] Great machine and great color. The machine works really well and has a lot of great features. Clothes come out clean every time. I love the spout that lets you pre rinse any stains before dropping it into the washer.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US