Customer reviews from Samsung US
Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Average customer rating
4.6
(266 Reviews)
Rating breakdown 266 reviews
5 Stars
216
4 Stars
23
3 Stars
6
2 Stars
4
1 Star
17
92%of customers recommend this product.
(
196 out of
214)
Customer Reviews for Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Customer Rating
5
Very large!
on September 24, 2025
Posted by: Krissy070
from Lake City, Florida
[This review was collected as part of a promotion.] So far the washer is awesome. It has a huge tub that has no problem with my extra large comforter. Having 3 dogs that love to shed, it is crazy to see how much hair it pulls out in the filters!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
So this is what clean clothes smell like!
on November 3, 2023
Posted by: Animal lover
from SC
So this is what clean clothes smell like! Switching back to top load after a with front loads that left me deeply unsatisfied. I bought this a month ago and have been thrilled. After reading so many bad reviews on washers out there, I was resolved to 3 criteria- cleans clothes, top load, and doesn’t leak. Lol. But really. I love the filters, deep fill, pet clean. I can fit a couch cushion in there! This is nice because with an older dog, it’s sometimes needed. It is deep. At 5’, I keep a stool by the machine 😁 but I still love it. The special features are still a mystery but so far I haven’t needed them. I will say a week after I got the machine that I fostered some puppies who ended up being sick. I had to put some gross things in my beautiful new washer. It handled everything I threw in it, with lots and lots of bleach! Still smells new. Love this washer. Highly recommend
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Hate them sadly
on March 25, 2024
Posted by: Kayjay
from Kansas City
I've had the washer and dryer for over 6 months now so I've given them a fair shot but I hate them, especially the dryer. All but two of the cycles on the dryer are utterly and completely useless because they leave your clothes wet no matter what you do. The sensor thinks clothes are dry when they aren't so even if you restart one of the cycles they'll turn off a minute later because it keeps thinking the clothes are dry for some reason. The only way to use the dryer is to use the time dry setting and manually set it every time.
The washer is mostly okay but it has its quirks like if you accidentally turn it off it goes through some shutdown process and you have to wait like 10 minutes to be able to turn it back on and wash your clothes.
The washer is mostly okay but it has its quirks like if you accidentally turn it off it goes through some shutdown process and you have to wait like 10 minutes to be able to turn it back on and wash your clothes.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
2
Response from Samsung USBy SEA Care, March 27, 2024
We are committed to improving the performance of your washing machine and dryer, Kayjay. Let us help you with your appliances.
To repair your appliances, please click the hyperlinks below, hover your mouse over them, and watch the instructional videos for helpful tips.
The dryer cycle ends too quickly:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly
I have also included a link to your washer's user manual; see page 57 under checkpoint (Does not start) for details:
https://downloadcenter.samsung.com/content/UM/202401/20240118131922029/OID67143_IB_WA7100C_EN_240110.pdf
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146987146, to help our team pull up your information when you message us.
Have a great day.
-John
To repair your appliances, please click the hyperlinks below, hover your mouse over them, and watch the instructional videos for helpful tips.
The dryer cycle ends too quickly:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly
I have also included a link to your washer's user manual; see page 57 under checkpoint (Does not start) for details:
https://downloadcenter.samsung.com/content/UM/202401/20240118131922029/OID67143_IB_WA7100C_EN_240110.pdf
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146987146, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Look no further, it's the hair destroyer.
on February 18, 2024
Posted by: Hankiferd
from New Mexico
Amazing pet hair feature. We literally bought a new washer and drying just to help deal with our huskeys hair. We figured even the price of a new W+D would be made up in lint roller savings in about two years, lol. We'll, the verdicts in and this set is amazing if you have pets that shed. The pet load takes about twice as long as a quick load but it removes about 85-95% of the hair. Most of the hair is just on particularly "sticky" fabrics. The hair catching bars in the washer are always full after a load and the drying catches the rest. Even his ped comes out hair free and that's grand zero. Look no further if you have pets. Only regret is not seeing We had a gas hookup before buying the electric washer. Natural gas is better for the environment and decreases your dry time and utility bill.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Washer Review
on January 30, 2024
Posted by: Jordan
from Oshkosh, WI
[This review was collected as part of a promotion.] Love the washer, although it does not collect as much pet hair from clothes as I expected, still happy with purchase
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Save your money
on September 12, 2024
Posted by: Here2Help
I’ve had my Samsung washer for about 6 months it’s absolutely the worse purchase I’ve ever made. The unbalanced feature makes it difficult to wash bedding and when I do set it to the bedding mode my sheet come out SOAKED! Absolutely awful! Stick to TVs!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
3
Response from Samsung USBy SEA Care, September 13, 2024
Greetings,
We care about your washer's betterment. We are here to help.
Here are steps to take should your washer go unbalanced. Please click the links and hyperlinks and watch the instructional video for tips.
Samsung washing machine won't spin or won't stop spinning (See steps 1, 2, and 5):
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Care for your bedding items with your Samsung washer:
https://www.samsung.com/us/support/answer/ANS00047247/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147525638, to help our team pull up your information when you message us.
Have a great day.
-John
We care about your washer's betterment. We are here to help.
Here are steps to take should your washer go unbalanced. Please click the links and hyperlinks and watch the instructional video for tips.
Samsung washing machine won't spin or won't stop spinning (See steps 1, 2, and 5):
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Care for your bedding items with your Samsung washer:
https://www.samsung.com/us/support/answer/ANS00047247/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147525638, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Why doesn't my display work.
on July 18, 2024
Posted by: HateCompaniesWhoDontCare
I unplugged the unit and plugged it back in and the display didn't work. Samsung told me it wa spur of warranty and to buy a new one. I would never buy a Samsung appliance again.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, July 19, 2024
Greetings,
We understand your disappointment about the experience you had with your Samsung washer. Let us help.
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147349218, which will help our team pull up your information.
^Rainly
We understand your disappointment about the experience you had with your Samsung washer. Let us help.
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147349218, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy it
on February 25, 2024
Posted by: chap
from Florida
I bought this washer and it only lasted 5 weeks before it broke and needed maintenance.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
3
Response from Samsung USBy SEA CARE, February 26, 2024
This is saddening for a newly purchased washer. Let's get you the help you need, Chap.
It would be awesome if you could tell us more about the washer so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146891080, to help our team pull up your information.
Have a great day!
^Chrystel
It would be awesome if you could tell us more about the washer so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146891080, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US