Customer reviews from Samsung US
Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Average customer rating
4.7
(394 Reviews)
Rating breakdown 394 reviews
5 Stars
330
4 Stars
35
3 Stars
7
2 Stars
4
1 Star
18
94%of customers recommend this product.
(
299 out of
319)
Customer Reviews for Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Customer Rating
5
Washer review
on October 6, 2025
Posted by: Blueberry
from Kingsville Missouri
[This review was collected as part of a promotion.] First is the brand/technology, I looked specifically for Samsung brand. Second, I needed large capacity for washing dog bedding. I wasn't aware but, find the ability to choose number for rinse cycles is a big plus.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Performance
on October 6, 2025
Posted by: DeeDee
from Alabama
[This review was collected as part of a promotion.] It just seems too complicated, can't find a good setting for permanent press that has the settings that I prefer for my clothes
I would recommend this to a friend!
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy SEA Care, October 7, 2025
DeeDee, sharing your concern about the permanent press settings matters. Let's get the details you need.\n\nThe perm press feature is available via the SmartThings App; you need to download the SmartThings app to use this feature.\n\nPlease refer to your user manual for more details. Turn to pages 41, "DOWNLOADED," 47, "DOWNLOADED cycle," and page 48, "SmartThings."\n\nUser Manual\nhttps://downloadcenter.samsung.com/content/UM/202505/20250515141711491/OID67143_IB_WA7100C_EN_250514.pdf\n\nShould you need more assistance, please feel free to get back to us via the following options:\n\n1. Facebook Messenger: http://m.me/Samsungsupport\n2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 \n3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us\n\nWhen you message us, please provide us with this reference number (1150952308) to help our team pull up your information.\n\nHave a great day.\n\n^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Great Washer!
on October 6, 2025
Posted by: Alyssa
from Casper, Wyoming
[This review was collected as part of a promotion.] This washer has been fantastic for me! I can fit a larger load of clothes than expected or even wash my comforter with ease. I enjoy the design with no agitator in the middle. Really great product
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Quiet and Efficient
on October 6, 2025
Posted by: Kfresh23
from Kentucky
[This review was collected as part of a promotion.] I’ve had my new Samsung washer and dryer for about 2 months now and I love them both. Very efficient and quiet which is great while working from home. It’s great to be able to set modes and timers from my phone as well. Wished I’d purchased sooner.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the looks and features
on October 6, 2025
Posted by: Chris
from Foley,Al
[This review was collected as part of a promotion.] Haven't had it long but love the pet filters that remove so much extra hair and lint from the clothes.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Washer
on October 6, 2025
Posted by: Jared
[This review was collected as part of a promotion.] Awesome product! And also great price. We use our washer and dryer about 15 times a week min. And works like a champ!
Written by a customer while visiting Samsung US
Customer Rating
5
Wish I would have purchased sooner
on October 6, 2025
Posted by: dawnbe
from Arkansas
[This review was collected as part of a promotion.] I love my new washer. The filters on the inside of the washer are great. I am able to clean lint out after my wash cycles. The drum is big enough to wash all of our bedding. I am also able to start my cycle from my phone. Would definitely purchase!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Daunting
on October 7, 2025
Posted by: JAAK
from Kentucky
[This review was collected as part of a promotion.] I like the Washer but I need to learn which settings are bes tfor the loads of laundry I do.I am a little confused by all of the different settings and need to figure it all out.Aside from the new user jitters,I am sarisfied with it
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US