Customer reviews from Samsung US
Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Average customer rating
4.6
(266 Reviews)
Rating breakdown 266 reviews
5 Stars
216
4 Stars
23
3 Stars
6
2 Stars
4
1 Star
17
92%of customers recommend this product.
(
196 out of
214)
Customer Reviews for Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Customer Rating
4
Slick and stylish
on September 25, 2025
Posted by: Kels425
from Guyton Georgia
[This review was collected as part of a promotion.] Beautiful and stylish very quiet. He seems to do amazing so far.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Will return the washing machine if I could. Worst.
on September 26, 2025
Posted by: border collie lover
I bought the washing less than a year ago and I'm really not satisfied with the machine. I tried to get adjusted to it and learn it but in 40 years owning a machine it is the worst machine I ever had.
Here's why:
The worst one is my clothes gets all tangled, twisted and stretched, knots with the sleeve of my shirts whatever which cycle I choose. Which makes my clothes all wrinkled and it damaged some of them.
I thinks it is because it doesn't fill with enough water.
The pet care filter doesn't work at all which I check every time I use the machine hoping it will have some hair but not.. I have 4 hairy Border collies, and it is always empty, but my dryer filter is filled with hair even when I use the pet care cycle.
The softener/soap distributor is difficult to access with the bottle or the cup which brings the other flaw is if you put just a little bit, just slightly too much of softener it completely emptied itself on my clothes right away. Waist of product
Also it is very deep. I'm 5'2" and can barely reach the bottom. But that I knew before buying it by reading the review.
If I could I would return it.
Here's why:
The worst one is my clothes gets all tangled, twisted and stretched, knots with the sleeve of my shirts whatever which cycle I choose. Which makes my clothes all wrinkled and it damaged some of them.
I thinks it is because it doesn't fill with enough water.
The pet care filter doesn't work at all which I check every time I use the machine hoping it will have some hair but not.. I have 4 hairy Border collies, and it is always empty, but my dryer filter is filled with hair even when I use the pet care cycle.
The softener/soap distributor is difficult to access with the bottle or the cup which brings the other flaw is if you put just a little bit, just slightly too much of softener it completely emptied itself on my clothes right away. Waist of product
Also it is very deep. I'm 5'2" and can barely reach the bottom. But that I knew before buying it by reading the review.
If I could I would return it.
Response from Samsung USBy Ricardo, Samsung Care, September 26, 2025
Greetings, We understand your disappointment with not having the best experience with your washer. Let us help. Here is a link to the user manual; kindly go to page 38 for a guide on how to properly add an additional fabric softener to your laundry. User manual. https://downloadcenter.samsung.com/content/UM/202505/20250515141711491/OID67143_IB_WA7100C_EN_250514.pdf
Below is the link for troubleshooting steps for your washer that leaves your laundry tangled after a cycle; kindly click the embedded words. Laundry is tangled or wrinkled after washing. https://www.samsung.com/us/support/troubleshooting/TSG01218323/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150850006) to help our team pull up your information when you message us. Thank you. -Ricardo
Below is the link for troubleshooting steps for your washer that leaves your laundry tangled after a cycle; kindly click the embedded words. Laundry is tangled or wrinkled after washing. https://www.samsung.com/us/support/troubleshooting/TSG01218323/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150850006) to help our team pull up your information when you message us. Thank you. -Ricardo
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful
on September 26, 2025
Posted by: Knight Goddess
from Hephzibah Ga
[This review was collected as part of a promotion.] So far great.. I wish Samsung had a removable agitator
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Looks and works great!
on September 26, 2025
Posted by: PLem
[This review was collected as part of a promotion.] Everything about this washer is so easy to use! I’m glad we made the right decision going with a Samsung washer
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A must
on September 26, 2025
Posted by: ROB W
from Harrodsburg KY
[This review was collected as part of a promotion.] So nice! Love the per care option as we have dogs and a cat and this actually works!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Samsung washer
on September 27, 2025
Posted by: Claumor
[This review was collected as part of a promotion.] Great product I love the smart features to be able to start and stop while away.
Written by a customer while visiting Samsung US
Customer Rating
5
Great job!
on September 27, 2025
Posted by: BankerMan
from Salem, OR
[This review was collected as part of a promotion.] They look sharp and ready to get pet air of our clothes! Let’s gooooooo!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Buy
on September 27, 2025
Posted by: Divine Star
from Mart, Texas
[This review was collected as part of a promotion.] “I’m very impressed with the Samsung Pet Care combo set! The washer runs so quiet, which is important in my home, and paired with the dryer using Pet Bounce sheets, I’ve had zero pet hair left on clothes and blankets — even with 3 dogs in the house. Highly recommend for pet owners!”
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US